How Designers Are Transforming Healthcare

PROFESSOR EVONNE MILLER QUT Design Lab, School of Design Faculty of Creative Industries, Education & Social Justice, Queensland University of TechnologyEvonne is Professor of Design Psychology at Queensland University of Technology and Director of the QUT Design Lab. Co-Director of the HEAL (Healthcare Excellence AcceLerator) initiative, her research centres on design for health, drawing on participatory co-design, arts-based and knowledge translation approaches to understand, communicate, improve and re-design the experience of healthcare. She is the author, co-author, or editor of 4 books, exploring how we can create places that foster both planetary and human health.DR SATYAN CHARIHealthcare Improvement Unit, Clinical Excellence Queensland.Dr Satyan Chari is Co-Director of the HEAL (Healthcare Excellence AcceLerator) initiative. Satyan leads engagement within Queensland Health’s Clinical Excellence Queensland (CEQ) team and the wider health system. Clinically trained in occupational therapy and with a PhD in patient safety, Satyan has cross-disciplinary expertise in human factors engineering, participatory design, complexity science, and systems innovation. He advises globally on quality innovation programs.DR ABBE WINTERQUT Design Lab Faculty of Creative Industries, Education & Social Justice, Queensland University of TechnologyDr Abigail Winter is a results-driven writing specialist, collaborative mentor, and independent researcher, skilled in the analysis of words and data for user needs. Abbe is a researcher trainer, leader, and mentor, with over 20 years’ experience in quality assurance, and change and project management. While her PhD focused on what helps workers in higher education cope with large-scale organisational change, and she was part of the small team that created and developed the concept of academagogy (the scholarly leadership of learning), her more recent research has focussed upon professional identity, developing writing skills, and reflective practice.

• 1    Changemakers: Designers and Healthcare.- Part I    Participatory Human Centred Co-Design.-  2    Virtual Multi-Clinician Care for Diabetes: the Virtual Outpatient Integration for Chronic Disease (VOICeD) telehealth project.- 3    Cancer Wellness:  Co-creating a new virtual service delivery model.- 4    Equitable Access to Stroke Care: Visualising systems of care for stroke patients.-  Part II    Design Thinking.- 5    It takes a village': Co-designing family-centred care in a paediatric intensive care unit.- 6    NICU mum to PICU researcher: A reflection on place, people and the power of shared experience..- 7    Bringing the university to the hospital: QUT Design Internships at the Queensland Childrens’ Hospital Paediatric Intensive Care Unit.- 8    Designing out-procedural pain:  the value of a rapid onehour co-design sprint.- 9    Co-designing Design Thinking Workshops 10    Introducing Design Thinking for Senior Health Professionals.- Part III    Prototyping.- 11    More than a cute thing to do.- Part IV    Design Doing.- 12    Parroting playful places: Designing wayfinding for the Queensland Children’s Hospital.- 13    “Whose heartbeat is that?”: An animation approach to promoting cultural safety in healthcare.- 14    Co-designing access to just healthcare for all consumers.- 15    Graphics and Icons for healthcare with a focus on cultural appropriateness, diversity and inclusion.- 16    Agency and Access: Redesigning the prison health request process.- Part V    Design Visioning 17    Co-designing the future: Technology-enabled care in regional communities.- 18    Connecting rehabilitation teams: A design-led, arts-based and appreciative inquiry inspired approach to organizational change in healthcare.- 19    Emergency Room Exits and Entrances.- 20    Design as a catalyst for ‘systemic designability’: Reflecting on the origins of HEAL and its vital role in transforming healthcare in Queensland.