Hospitality Operations

A Systems Approach

Häftad, Engelska, 2003

AvStephen Ball,Peter Jones,David Kirk,Andrew Lockwood

999 kr

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Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.

Produktinformation

Utgivningsdatum2003-03-13
Mått167 x 15 x 243 mm
Vikt460 g
FormatHäftad
SpråkEngelska
Antal sidor224
FörlagCengage Learning
ISBN9780826448262

Part A: Systems Thinking1. Understanding systems theory and principles2. Systems in hospitalityPart B: Operational Systems (Operations-Wide)3. Procurement and control 4. Stores5. Maintenance and engineering 6. Environmental and waste Part C: Accommodation Services7. Front office8. HousekeepingPart D: Food Production Systems9. Food preparation and production10. Holding, transportation and regenerationPart E: Food and Drink Service Systems 11. Food service and dining 12. Clearing and dishwash 13. Bars

Part A: Systems Thinking. Understanding systems theory and principles. Systems in hospitality. Part B: Operational Systems. Procurement and control systems. Storage systems. Maintenance and engineering systems. Environmental and waste systems. Part C: Accommodation Services. Front office. Housekeeping. Food preparation and production. Holding, transportation and regeneration. Part D Foodservice, Bars and Clearing. Food service and dining systems. Clearing and dishwash systems. Bars.