Laurie Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Laurie was previously a principal lecturer at the University of Portsmouth Business School where he led the behavioural and human resource management group.  Penny Dossor is a senior lecturer in hospitality management, organisational behaviour and cross cultural awareness at the University of Portsmouth Business School.

• Chapter 1 – Nature and scope of the hospitality industryChapter 2 – Understanding the nature of the workforceChapter 3 – Diversity managementChapter 4 – Organisational goals and structureChapter 5 – Defining managementChapter 6 – Nature of leadershipChapter 7 – Workforce motivation and involvement Chapter 8 – Managing through groups and teamsChapter 9 – Managing challenging situationsChapter 10 – Managing the changing environment

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Laurie Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Laurie was previously a principal lecturer at the University of Portsmouth Business School where he led the behavioural and human resource management group.  Penny Dossor is a senior lecturer in hospitality management, organisational behaviour and cross cultural awareness at the University of Portsmouth Business School.

• Chapter 1 – Nature and scope of the hospitality industryChapter 2 – Understanding the nature of the workforceChapter 3 – Diversity managementChapter 4 – Organisational goals and structureChapter 5 – Defining managementChapter 6 – Nature of leadershipChapter 7 – Workforce motivation and involvement Chapter 8 – Managing through groups and teamsChapter 9 – Managing challenging situationsChapter 10 – Managing the changing environment

Select Guide Rating

Laurie Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Laurie was previously a principal lecturer at the University of Portsmouth Business School where he led the behavioural and human resource management group.  Penny Dossor is a senior lecturer in hospitality management, organisational behaviour and cross cultural awareness at the University of Portsmouth Business School.

• Chapter 1 – Nature and scope of the hospitality industryChapter 2 – Understanding the nature of the workforceChapter 3 – Diversity managementChapter 4 – Organisational goals and structureChapter 5 – Defining managementChapter 6 – Nature of leadershipChapter 7 – Workforce motivation and involvement Chapter 8 – Managing through groups and teamsChapter 9 – Managing challenging situationsChapter 10 – Managing the changing environment

Select Guide Rating