Max French is Lecturer in Systems Leadership at Newcastle Business School, Northumbria University.Hannah Hesselgreaves is Professor of Organisational Learning at Newcastle Business School, Northumbria University.Rob Wilson is Professor of Digital Economy in the Faculty of Business and Law, Northumbria University.Melissa Hawkins is a Lecturer at Newcastle Business School, Northumbria University.Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University and Visiting Professor in Public Management at the Centre for Public Impact.

• 1. Introduction2. Rationalism: A Failed Logic for Public Service Reform?3. The Complexity Theory of Outcome Creation4. Complexity as a Service Reform Trajectory: Dynamic Capabilities for Better Public Service Outcomes5. Human Learning Systems: A New Trajectory in Public Service Reform?6. Learning Partnerships: Relevant Research for a Complex World7. Harnessing Complexity for Better Social Outcomes: A Reform and Research Agenda

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