Handbook on Business Process Management and Digital Transformation

Edited by Paul Grefen, Professor of Digital Business Architecture, Department of Industrial Engineering and Innovation Sciences, Eindhoven University of Technology and Principal Architect, Eviden Digital Transformation Consulting, the Netherlands and Irene Vanderfeesten, Professor of Business Process Management, Faculty of Economics and Business, KU Leuven, Belgium

• ContentsPreface xiiIntroduction to the Handbook on Business Process Management and DigitalTransformation 1Paul Grefen and Irene VanderfeestenPART I APPROACHES AND MODELS FOR PROCESS DESIGN1 Business process definition 9Paul Grefen and Irene Vanderfeesten2 Standard process specification languages 28John Krogstie3 Business process elicitation and (re)design 55Irene Vanderfeesten and Rob VanwerschPART II STRUCTURES AND SYSTEMS FOR PROCESS EXECUTION4 Reference architectures 83Paul Grefen5 Business process management engines 104Konstantinos Traganos, Michael Adams, Andreas Hense, Arthur H.M. terHofstede, Juergen Mangler, Stefanie Rinderle-Ma and Paul Grefen6 Non-standard BPM platforms 140Dimka Karastoyanova and Paul GrefenPART III PROCESS MONITORING AND ANALYSIS7 Process mining: from descriptive to predictive and prescriptivedata-driven analysis of business processes 172Marco Comuzzi8 Process performance measurement 200Amy Van Looy9 Process deviation analysis 222Benoît DepairePART IV ADVANCED BUSINESS TOPICS10 Advanced dynamic actor assignment 253Irene Vanderfeesten11 Business models and process models 287Paul Grefen, Oktay Turetken and Baris Ozkan12 Capability and maturity models in business process management 306Oktay Turetken and Amy Van LooyPART V ADVANCED TECHNICAL TOPICS13 Robotic process automation: a review of the state-of-the-art 336Rehan Syed and Moe Thandar Wynn14 Modeling IoT-enhanced business processes 366Estefanía Serral, Victoria Torres and Pedro ValderasPART VI APPLICATION DOMAINS15 Business process management for efficient manufacturing –sustainability by design 391Juergen Mangler, Matthias Ehrendorfer, Beate Wais and Stefanie Rinderle-Ma16 BPM and digital transformation in healthcare 412Rob Vanwersch, Luise Pufahl and Maike Imkamp

‘This Handbook offers an excellent collection of articles on the state of the art in BPM from several leading experts in the field. It brings a wonderfully refreshing perspective that will add much value to students, academics, and practitioners alike!’