Edited by Lucy L. Gilson, Dean, Peter T. Paul College of Business and Economics, University of New Hampshire, US, Thomas O’Neill, Professor, Department of Psychology, University of Calgary, Canada and M. Travis Maynard, Associate Dean for Graduate Programs, College of Business, Colorado State University, US

• Contents:Introduction xxPART I TECHNOLOGY: THE FOUNDATION FOR VIRTUAL WORK1 Bringing technological affordances into virtual work 3Jennifer L. Gibbs and Nitzan Navick2 Role of communication technologies in virtual work 21Anu Sivunen, Jeffrey W. Treem and Ward van Zoonen3 Virtual collaboration: human foundations augmented by intelligent technology 41Terri L. Griffith and Utpal Mangla4 Using AI to enhance collective intelligence in virtual teams:augmenting cognition with technology to help teams adapt to complexity 67Anita Williams Woolley, Pranav Gupta and Ella Glikson5 Principles on how to manage interactions between human workers andartificial intelligence/machine learning technologies 89Michael A. Zaggl and Ann Majchrzak6 Refocusing human–AI interaction through a teamwork lens 109Christopher Flathmann, Beau G. Schelble and Nathan J. McNeesePART II THE PEOPLE MAKE THE VIRTUAL PLACE7 When the time-space continuum shifts: telework and alterations in thework–family interface 130Timothy D. Golden and Valerie J. Morganson8 Remoteness or virtuality? A refined framework of individual skillsneeded for remote and virtual work 146Erin E. Makarius and Barbara Z. Larson9 Emotions and emotional management in virtual contexts 164Isabel D. Dimas, Teresa Rebelo, Marta P. Alves and Paulo R. Lourenço10 Digital nomads: curiosity or trend? 186Robert C. Litchfield and Rachael A. WoldoffPART III VIRTUALITY AND VIRTUAL TEAM INPUTS11 Virtuality and the eyes of the beholder: beyond static relationshipsbetween teams and technology 199Patrícia Costa and Lisa Handke12 Leadership and virtual work in a pandemic and post-pandemic world 216Claudia C. Cogliser, William L. Gardner, Haimanti Ghosh and Azucena Grady13 Faultlines in virtual teams 235Sherry M.B. Thatcher and Ramón Rico14 The surge in digitalization: new challenges for team member collaboration 257Thomas Hardwig and Margarete BoosPART IV VIRTUAL TEAM PROCESSES AND EMERGENT STATES15 Virtual teams and team cognition 280Stephen M. Fiore, Rhyse Bendell and Jessica Williams16 Understanding trust in virtual work teams 305Angie N. Benda, William S. Kramer, Mary E. Baak and Jennifer Feitosa17 Bouncing back as a virtual team: essential elements of virtual team resilience 325Nohelia Argote, Chloe Darlington, Jennifer Feitosa and Eduardo Salas18 Engendering creativity in temporary virtual project teams: the case ofa product design firm 347Petros Chamakiotis and Niki PanteliPART V THE ORGANIZATION: CONTEXT, CULTURE, ANDSYSTEMS THAT SUPPORT VIRTUAL WORK19 Organizational context and climate for virtual work 363Emma Nordbäck and Niina Nurmi20 Virtuality and inclusiveness in organizations 384Jakob Lauring, Charlotte Jonasson and Marta Jackowska21 Embracing the digital workplace: a SMART work design approach tosupporting virtual work 403Bin Wang and Sharon K. Parker22 Global multinational organizations and virtual work 425Miriam Erez, Ella Glikson and Raveh Harush23 Orchestrating dynamic value networks: interface-focused pathways toenhance coordination and learning 442Sanjay Gosain, Arvind Malhotra and Omar A. El SawyPART VI CONCLUSION24 Virtual work – where do we go from here? Setting a research agenda 466Thomas O’Neill, M. Travis Maynard, Lucy L. Gilson, James M. Hughes andNathaniel EastonIndex

‘The Handbook of Virtual Work provides a gold mine of incredible insights on working virtually, from selecting communication technology and artificial intelligence augmentation, to managing the work-family interface and emotions, and maximizing the collective dynamics that characterize collaboration in the virtual world. Gilson and her colleagues have assembled a multidisciplinary set of global authorities on these topics. The virtual workplace is here to stay and this Handbook is poised to help researchers and practitioners alike navigate the challenges and celebrate the advantages for years to come.’

Edited by Lucy L. Gilson, Dean, Peter T. Paul College of Business and Economics, University of New Hampshire, US, Thomas O’Neill, Professor, Department of Psychology, University of Calgary, Canada and M. Travis Maynard, Associate Dean for Graduate Programs, College of Business, Colorado State University, US

• Contents:Introduction xxPART I TECHNOLOGY: THE FOUNDATION FOR VIRTUAL WORK1 Bringing technological affordances into virtual work 3Jennifer L. Gibbs and Nitzan Navick2 Role of communication technologies in virtual work 21Anu Sivunen, Jeffrey W. Treem and Ward van Zoonen3 Virtual collaboration: human foundations augmented by intelligent technology 41Terri L. Griffith and Utpal Mangla4 Using AI to enhance collective intelligence in virtual teams:augmenting cognition with technology to help teams adapt to complexity 67Anita Williams Woolley, Pranav Gupta and Ella Glikson5 Principles on how to manage interactions between human workers andartificial intelligence/machine learning technologies 89Michael A. Zaggl and Ann Majchrzak6 Refocusing human–AI interaction through a teamwork lens 109Christopher Flathmann, Beau G. Schelble and Nathan J. McNeesePART II THE PEOPLE MAKE THE VIRTUAL PLACE7 When the time-space continuum shifts: telework and alterations in thework–family interface 130Timothy D. Golden and Valerie J. Morganson8 Remoteness or virtuality? A refined framework of individual skillsneeded for remote and virtual work 146Erin E. Makarius and Barbara Z. Larson9 Emotions and emotional management in virtual contexts 164Isabel D. Dimas, Teresa Rebelo, Marta P. Alves and Paulo R. Lourenço10 Digital nomads: curiosity or trend? 186Robert C. Litchfield and Rachael A. WoldoffPART III VIRTUALITY AND VIRTUAL TEAM INPUTS11 Virtuality and the eyes of the beholder: beyond static relationshipsbetween teams and technology 199Patrícia Costa and Lisa Handke12 Leadership and virtual work in a pandemic and post-pandemic world 216Claudia C. Cogliser, William L. Gardner, Haimanti Ghosh and Azucena Grady13 Faultlines in virtual teams 235Sherry M.B. Thatcher and Ramón Rico14 The surge in digitalization: new challenges for team member collaboration 257Thomas Hardwig and Margarete BoosPART IV VIRTUAL TEAM PROCESSES AND EMERGENT STATES15 Virtual teams and team cognition 280Stephen M. Fiore, Rhyse Bendell and Jessica Williams16 Understanding trust in virtual work teams 305Angie N. Benda, William S. Kramer, Mary E. Baak and Jennifer Feitosa17 Bouncing back as a virtual team: essential elements of virtual team resilience 325Nohelia Argote, Chloe Darlington, Jennifer Feitosa and Eduardo Salas18 Engendering creativity in temporary virtual project teams: the case ofa product design firm 347Petros Chamakiotis and Niki PanteliPART V THE ORGANIZATION: CONTEXT, CULTURE, ANDSYSTEMS THAT SUPPORT VIRTUAL WORK19 Organizational context and climate for virtual work 363Emma Nordbäck and Niina Nurmi20 Virtuality and inclusiveness in organizations 384Jakob Lauring, Charlotte Jonasson and Marta Jackowska21 Embracing the digital workplace: a SMART work design approach tosupporting virtual work 403Bin Wang and Sharon K. Parker22 Global multinational organizations and virtual work 425Miriam Erez, Ella Glikson and Raveh Harush23 Orchestrating dynamic value networks: interface-focused pathways toenhance coordination and learning 442Sanjay Gosain, Arvind Malhotra and Omar A. El SawyPART VI CONCLUSION24 Virtual work – where do we go from here? Setting a research agenda 466Thomas O’Neill, M. Travis Maynard, Lucy L. Gilson, James M. Hughes andNathaniel EastonIndex

‘The Handbook of Virtual Work provides a gold mine of incredible insights on working virtually, from selecting communication technology and artificial intelligence augmentation, to managing the work-family interface and emotions, and maximizing the collective dynamics that characterize collaboration in the virtual world. Gilson and her colleagues have assembled a multidisciplinary set of global authorities on these topics. The virtual workplace is here to stay and this Handbook is poised to help researchers and practitioners alike navigate the challenges and celebrate the advantages for years to come.’

Edited by Lucy L. Gilson, Dean, Peter T. Paul College of Business and Economics, University of New Hampshire, US, Thomas O’Neill, Professor, Department of Psychology, University of Calgary, Canada and M. Travis Maynard, Associate Dean for Graduate Programs, College of Business, Colorado State University, US

• Contents:Introduction xxPART I TECHNOLOGY: THE FOUNDATION FOR VIRTUAL WORK1 Bringing technological affordances into virtual work 3Jennifer L. Gibbs and Nitzan Navick2 Role of communication technologies in virtual work 21Anu Sivunen, Jeffrey W. Treem and Ward van Zoonen3 Virtual collaboration: human foundations augmented by intelligent technology 41Terri L. Griffith and Utpal Mangla4 Using AI to enhance collective intelligence in virtual teams:augmenting cognition with technology to help teams adapt to complexity 67Anita Williams Woolley, Pranav Gupta and Ella Glikson5 Principles on how to manage interactions between human workers andartificial intelligence/machine learning technologies 89Michael A. Zaggl and Ann Majchrzak6 Refocusing human–AI interaction through a teamwork lens 109Christopher Flathmann, Beau G. Schelble and Nathan J. McNeesePART II THE PEOPLE MAKE THE VIRTUAL PLACE7 When the time-space continuum shifts: telework and alterations in thework–family interface 130Timothy D. Golden and Valerie J. Morganson8 Remoteness or virtuality? A refined framework of individual skillsneeded for remote and virtual work 146Erin E. Makarius and Barbara Z. Larson9 Emotions and emotional management in virtual contexts 164Isabel D. Dimas, Teresa Rebelo, Marta P. Alves and Paulo R. Lourenço10 Digital nomads: curiosity or trend? 186Robert C. Litchfield and Rachael A. WoldoffPART III VIRTUALITY AND VIRTUAL TEAM INPUTS11 Virtuality and the eyes of the beholder: beyond static relationshipsbetween teams and technology 199Patrícia Costa and Lisa Handke12 Leadership and virtual work in a pandemic and post-pandemic world 216Claudia C. Cogliser, William L. Gardner, Haimanti Ghosh and Azucena Grady13 Faultlines in virtual teams 235Sherry M.B. Thatcher and Ramón Rico14 The surge in digitalization: new challenges for team member collaboration 257Thomas Hardwig and Margarete BoosPART IV VIRTUAL TEAM PROCESSES AND EMERGENT STATES15 Virtual teams and team cognition 280Stephen M. Fiore, Rhyse Bendell and Jessica Williams16 Understanding trust in virtual work teams 305Angie N. Benda, William S. Kramer, Mary E. Baak and Jennifer Feitosa17 Bouncing back as a virtual team: essential elements of virtual team resilience 325Nohelia Argote, Chloe Darlington, Jennifer Feitosa and Eduardo Salas18 Engendering creativity in temporary virtual project teams: the case ofa product design firm 347Petros Chamakiotis and Niki PanteliPART V THE ORGANIZATION: CONTEXT, CULTURE, ANDSYSTEMS THAT SUPPORT VIRTUAL WORK19 Organizational context and climate for virtual work 363Emma Nordbäck and Niina Nurmi20 Virtuality and inclusiveness in organizations 384Jakob Lauring, Charlotte Jonasson and Marta Jackowska21 Embracing the digital workplace: a SMART work design approach tosupporting virtual work 403Bin Wang and Sharon K. Parker22 Global multinational organizations and virtual work 425Miriam Erez, Ella Glikson and Raveh Harush23 Orchestrating dynamic value networks: interface-focused pathways toenhance coordination and learning 442Sanjay Gosain, Arvind Malhotra and Omar A. El SawyPART VI CONCLUSION24 Virtual work – where do we go from here? Setting a research agenda 466Thomas O’Neill, M. Travis Maynard, Lucy L. Gilson, James M. Hughes andNathaniel EastonIndex

‘The Handbook of Virtual Work provides a gold mine of incredible insights on working virtually, from selecting communication technology and artificial intelligence augmentation, to managing the work-family interface and emotions, and maximizing the collective dynamics that characterize collaboration in the virtual world. Gilson and her colleagues have assembled a multidisciplinary set of global authorities on these topics. The virtual workplace is here to stay and this Handbook is poised to help researchers and practitioners alike navigate the challenges and celebrate the advantages for years to come.’