Kuo-Tsai Liou (University of Central Florida, Orlando, USA) (Edited by)

• Part 1 Environmental changes and public management: politics, paradox and the ecology of public administration - challenges, choices and opportunities for a new century; global economic changes and public management; society's values and publicmanagement; technology and public management. Part 2 Changes in budgeting and financial management: reforming American government accounting in the 20th century; unfinished agenda in public financial management; changes and administrative reforms in taxand public revenue systems. Part 3 Changes in human resource management: human resource management change in state and local government; changing roles and duties within government's human resources profession - contemporary models and challenges; changesand reforms in public labour-management relations; developmental performance appraisal - feedback, interview and disciplinary techniques. Part 4 Issues in organizational and general management: using strategic planning to manage strategically in thepublic sector; productivity improvement and public management; measuring government performance; ethics and public management. Part 5 Policy issues and public management: win-win public management; privatization policy and public management; economicdevelopment policy and public management; deregulation policy and public management. Part 6 Reform experience and issues: looking back, looking forward - what did reinvention do ; reforming public administration - including citizens; downsizing in thepublic sector - implications for public administration; four models of public sector change; the new public management and reform. Part 7 New ideas and markets in public management: service contracting and alternative service delivery - theory andpractice; the impact of the new public management on nonprofit organizations; public policy and the continuous improvement paradigm - a plea for the total learning community; rumbling doubt about managerial effectiveness and a turn toward discourse; NGOsand grassroots organizations in developing countries. Part 8 Changes and issues in professional education and associations.