Handbook of Practice Management

Matt Thompson has over 30 years’ experience in construction industry information, including many years working for RIBA Publishing. Since 2013 he has been a freelance consultant writer, researcher and editor, during which time he was a long-standing member of the RIBA’s Client Liaison Group and rapporteur for Innovate UK’s Transforming Construction Global Expert Mission to Japan. He is the author of many industry reports and books on a wide range of subjects, including business development and marketing for architects, thriving as an early-career architect, the business case for climate change adaptation, designing for manufacture and assembly, and fire safety.

• AcknowledgementsPrefaceIntroduction1/ BUSINESS CONTEXT – what is the background business landscape?1.1/ UK construction industry: what is the overall market context for practice management?1.2/ UK building design practice: how is your sector characterised and what options do you have for operating in it?1.3/ UK architectural professional governance: what does it mean to be an architect?1.4/ Future trends affecting building design – what issues affecting practice management should you look out for?2/ PRACTICE MANAGEMENT – how will you be successful?2.1/ Business strategy: what do you want to achieve and how will you do it?2.2/ Financial management: how will you make a profit?2.3/ Winning Work: how will you win and retain the right clients?2.4/ People management: how will you attract and retain the right staff?2.5/ Operational management: how will you keep your office running smoothly?2.6/ Information management: how will you capture, produce, manage, store, release Information and knowledge?2.7/ Quality management: how will you ensure that your service is consistent, trustworthy and improves over time?2.8/ Risk management: how will you manage your risks?Afterword: Putting it all together

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