THE EDITOR STEPHEN E. CONDREY, Ph.D., is senior associate and program director for human resource management with the University of Georgia's Carl Vinson Institute of Government. He is also adjunct professor of public administration and policy in the School of Public and International Affairs at the University of Georgia. He has over a quarter of a century experience in human resource management and has consulted nationally and internationally with over seven hundred organizations on personnel- related issues. He presently serves as editor-in-chief of the Review of Public Personnel Administration and is a member of the editorial board of Public Personnel Management.

• Tables, Figures, and Exhibits xiPreface xvAcknowledgments xixThe Editor xxiThe Contributors xxiiiIntroduction: Toward Relevant Human Resource Management xxxixPART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 11 The Changing Roles of the Human Resource Office 5Carolyn Ban, Charles W. Gossett2 Human Resource Management in a Human Capital Environment 27R. Paul Battaglio Jr., Jared J. Llorens3 Beyond Civil Service: The Politics of the Emergent Paradigms 45Dahlia Lynn, Donald E. Klingner4 Civil Service Reform in the United States: Patterns and Trends 73J. Edward Kellough, Lloyd G. NigroPART TWO: THE PUBLIC SECTOR WORKFORCE 955 Staffing the Bureaucracy: Employee Recruitment and Selection 99Steven W. Hays, Jessica E. Sowa6 Managing the Flexible Public Workforce: Issues and Implications 129Sharon H. Mastracci, James R. Thompson7 Valuing Diversity in the Changing Workplace 149Mary E. Guy, Meredith A. Newman8 Managing an Aging Workforce: Trends, Issues, and Strategies 171Jonathan P. West9 Managing Technology in the Context of Public Human Resources 199David H. Coursey10 Using Volunteers in the Workplace 231Jeffrey L. BrudneyPART THREE: MANAGING HUMAN RESOURCES 25711 Going Beyond Human Resource Management Technique 261David G. Carnevale, Kay Ham12 Developing Practical Strategies for Maintaining Ethical Behavior 279Mark D. Bradbury, Rex L. Facer II13 Increasing Organizational Investment in Employee Development 299Montgomery Van Wart14 Understanding Organizational Climate and Culture 323J. Steven Ott, Abdul M. Baksh15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349Margaret S. Herrman16 Working with Employee Unions 379Robert M. Tobias17 Managing Local Government Human Resources Around Catastrophic Events 403Doug Goodman, P. Edward French, Stacey MannPART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 41918 The Legal Issues in Human Resource Management 423Jerry Hartman, Gregory W. Homer, Alisa H. Reff19 Affirmative Action 455Norma M. Riccucci20 Sexual Harassment 475Michele M. Hoyman, Jamie R. McCall21 The Americans with Disabilities Act 491Christine B. LedvinkaPART FIVE: EMPLOYEE MOTIVATION, ASSESSMENT, AND COMPENSATION 51522 Motivating Employees: The Role of the Manager 519Arie Halachmi, Theo van der Krogt23 Designing Effective Performance Appraisal Systems 555Dennis M. Daley24 Applying Effective Job Analysis Methods 587Mark R. Foster25 Conducting Assessment Centers 615C. R. Swanson, Mark R. Foster26 Using Work Management and Job Evaluation Systems 635Gilbert B. Siegel27 Designing and Creating an Effective Compensation Plan 663Gilbert B. SiegelPART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION 68728 Benchmarking Performance 691David N. Ammons29 Strategic Planning 715Roger G. Brown30 Conducting Practical Human Resource Management Research 735Gary E. Roberts31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769Glenn W. Rainey Jr.32 Managing Employee Benefi ts: From Health Care to Pensions 817N. Joseph Cayer33 The Budgeting Process: The Role of the Human Resource Professional 835Catherine C. Reese, Douglas J. WatsonConclusion: Toward Effective Human Resource Management 861Stephen E. CondreyOnline Resources 867References 893Name Index 983Subject Index 989

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THE EDITOR STEPHEN E. CONDREY, Ph.D., is senior associate and program director for human resource management with the University of Georgia's Carl Vinson Institute of Government. He is also adjunct professor of public administration and policy in the School of Public and International Affairs at the University of Georgia. He has over a quarter of a century experience in human resource management and has consulted nationally and internationally with over seven hundred organizations on personnel- related issues. He presently serves as editor-in-chief of the Review of Public Personnel Administration and is a member of the editorial board of Public Personnel Management.

• Tables, Figures, and Exhibits xiPreface xvAcknowledgments xixThe Editor xxiThe Contributors xxiiiIntroduction: Toward Relevant Human Resource Management xxxixPART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 11 The Changing Roles of the Human Resource Office 5Carolyn Ban, Charles W. Gossett2 Human Resource Management in a Human Capital Environment 27R. Paul Battaglio Jr., Jared J. Llorens3 Beyond Civil Service: The Politics of the Emergent Paradigms 45Dahlia Lynn, Donald E. Klingner4 Civil Service Reform in the United States: Patterns and Trends 73J. Edward Kellough, Lloyd G. NigroPART TWO: THE PUBLIC SECTOR WORKFORCE 955 Staffing the Bureaucracy: Employee Recruitment and Selection 99Steven W. Hays, Jessica E. Sowa6 Managing the Flexible Public Workforce: Issues and Implications 129Sharon H. Mastracci, James R. Thompson7 Valuing Diversity in the Changing Workplace 149Mary E. Guy, Meredith A. Newman8 Managing an Aging Workforce: Trends, Issues, and Strategies 171Jonathan P. West9 Managing Technology in the Context of Public Human Resources 199David H. Coursey10 Using Volunteers in the Workplace 231Jeffrey L. BrudneyPART THREE: MANAGING HUMAN RESOURCES 25711 Going Beyond Human Resource Management Technique 261David G. Carnevale, Kay Ham12 Developing Practical Strategies for Maintaining Ethical Behavior 279Mark D. Bradbury, Rex L. Facer II13 Increasing Organizational Investment in Employee Development 299Montgomery Van Wart14 Understanding Organizational Climate and Culture 323J. Steven Ott, Abdul M. Baksh15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349Margaret S. Herrman16 Working with Employee Unions 379Robert M. Tobias17 Managing Local Government Human Resources Around Catastrophic Events 403Doug Goodman, P. Edward French, Stacey MannPART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 41918 The Legal Issues in Human Resource Management 423Jerry Hartman, Gregory W. Homer, Alisa H. Reff19 Affirmative Action 455Norma M. Riccucci20 Sexual Harassment 475Michele M. Hoyman, Jamie R. McCall21 The Americans with Disabilities Act 491Christine B. LedvinkaPART FIVE: EMPLOYEE MOTIVATION, ASSESSMENT, AND COMPENSATION 51522 Motivating Employees: The Role of the Manager 519Arie Halachmi, Theo van der Krogt23 Designing Effective Performance Appraisal Systems 555Dennis M. Daley24 Applying Effective Job Analysis Methods 587Mark R. Foster25 Conducting Assessment Centers 615C. R. Swanson, Mark R. Foster26 Using Work Management and Job Evaluation Systems 635Gilbert B. Siegel27 Designing and Creating an Effective Compensation Plan 663Gilbert B. SiegelPART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION 68728 Benchmarking Performance 691David N. Ammons29 Strategic Planning 715Roger G. Brown30 Conducting Practical Human Resource Management Research 735Gary E. Roberts31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769Glenn W. Rainey Jr.32 Managing Employee Benefi ts: From Health Care to Pensions 817N. Joseph Cayer33 The Budgeting Process: The Role of the Human Resource Professional 835Catherine C. Reese, Douglas J. WatsonConclusion: Toward Effective Human Resource Management 861Stephen E. CondreyOnline Resources 867References 893Name Index 983Subject Index 989

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THE EDITOR STEPHEN E. CONDREY, Ph.D., is senior associate and program director for human resource management with the University of Georgia's Carl Vinson Institute of Government. He is also adjunct professor of public administration and policy in the School of Public and International Affairs at the University of Georgia. He has over a quarter of a century experience in human resource management and has consulted nationally and internationally with over seven hundred organizations on personnel- related issues. He presently serves as editor-in-chief of the Review of Public Personnel Administration and is a member of the editorial board of Public Personnel Management.

• Tables, Figures, and Exhibits xiPreface xvAcknowledgments xixThe Editor xxiThe Contributors xxiiiIntroduction: Toward Relevant Human Resource Management xxxixPART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 11 The Changing Roles of the Human Resource Office 5Carolyn Ban, Charles W. Gossett2 Human Resource Management in a Human Capital Environment 27R. Paul Battaglio Jr., Jared J. Llorens3 Beyond Civil Service: The Politics of the Emergent Paradigms 45Dahlia Lynn, Donald E. Klingner4 Civil Service Reform in the United States: Patterns and Trends 73J. Edward Kellough, Lloyd G. NigroPART TWO: THE PUBLIC SECTOR WORKFORCE 955 Staffing the Bureaucracy: Employee Recruitment and Selection 99Steven W. Hays, Jessica E. Sowa6 Managing the Flexible Public Workforce: Issues and Implications 129Sharon H. Mastracci, James R. Thompson7 Valuing Diversity in the Changing Workplace 149Mary E. Guy, Meredith A. Newman8 Managing an Aging Workforce: Trends, Issues, and Strategies 171Jonathan P. West9 Managing Technology in the Context of Public Human Resources 199David H. Coursey10 Using Volunteers in the Workplace 231Jeffrey L. BrudneyPART THREE: MANAGING HUMAN RESOURCES 25711 Going Beyond Human Resource Management Technique 261David G. Carnevale, Kay Ham12 Developing Practical Strategies for Maintaining Ethical Behavior 279Mark D. Bradbury, Rex L. Facer II13 Increasing Organizational Investment in Employee Development 299Montgomery Van Wart14 Understanding Organizational Climate and Culture 323J. Steven Ott, Abdul M. Baksh15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349Margaret S. Herrman16 Working with Employee Unions 379Robert M. Tobias17 Managing Local Government Human Resources Around Catastrophic Events 403Doug Goodman, P. Edward French, Stacey MannPART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 41918 The Legal Issues in Human Resource Management 423Jerry Hartman, Gregory W. Homer, Alisa H. Reff19 Affirmative Action 455Norma M. Riccucci20 Sexual Harassment 475Michele M. Hoyman, Jamie R. McCall21 The Americans with Disabilities Act 491Christine B. LedvinkaPART FIVE: EMPLOYEE MOTIVATION, ASSESSMENT, AND COMPENSATION 51522 Motivating Employees: The Role of the Manager 519Arie Halachmi, Theo van der Krogt23 Designing Effective Performance Appraisal Systems 555Dennis M. Daley24 Applying Effective Job Analysis Methods 587Mark R. Foster25 Conducting Assessment Centers 615C. R. Swanson, Mark R. Foster26 Using Work Management and Job Evaluation Systems 635Gilbert B. Siegel27 Designing and Creating an Effective Compensation Plan 663Gilbert B. SiegelPART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION 68728 Benchmarking Performance 691David N. Ammons29 Strategic Planning 715Roger G. Brown30 Conducting Practical Human Resource Management Research 735Gary E. Roberts31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769Glenn W. Rainey Jr.32 Managing Employee Benefi ts: From Health Care to Pensions 817N. Joseph Cayer33 The Budgeting Process: The Role of the Human Resource Professional 835Catherine C. Reese, Douglas J. WatsonConclusion: Toward Effective Human Resource Management 861Stephen E. CondreyOnline Resources 867References 893Name Index 983Subject Index 989

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