W. Jack Duncan is Professor and University Scholar in Management in the Graduate School of Management and Professor of Health Care Organization and Policy and a Senior Scholar in the Lister Hill Centre for Health Policy in the School of Public Health at the University of Alabama at Birmingham.

• Part I: Managing Relationships in Health Care:. 1. Effective Stakeholder Relations.2. Managing Customer Relations.3. Strategic Alliances.4. Designing Health Care Organisations for the future.5. Strategic Management.Part II: Organisational Process in Health Care:.6. Building Effective Health Care Teams.7. Visionary Leadership in Health Care.8. Organisational Change and Innovation.9. Motivating Effective Performance.Part III: Tools of Health Care Management:.10. Health Care Finance.11. Health Economics.12. Health Information Systems.13. Health Care Marketing.14. Total Quality Management.