Handbook of Experience Science

Edited by Joseph S. Chen, Professor of Tourism, Hospitality, and Event Management, Department of Health and Wellness Design, Indiana University Bloomington, US, Nina K. Prebensen, Professor of Marketing, School of Business, University of South-Eastern Norway, Norway and Muzaffer S. Uysal, Provost Professor, Department of Hospitality and Tourism Management, Isenberg School of Management, University of Massachusetts Amherst, US

• Contents:Preface xiiiPART I EXPERIENCE THEORY CONSTRUCTION1 Introduction: Convergence of experience science in tourism, hospitality,and leisure 2Joseph S. Chen, Nina K. Prebensen and Muzaffer S. Uysal2 The four mechanisms of the immersion process 12Olga Gjerald and Veronica Blumenthal3 Extending the experiencescape: insights from Macao for the Greater Bay Area 24Zhaoyu Chen4 Neo-tribe theory and community experience in tourism and leisure 39Kubra Asan5 Virtual tourism experiences: exploring the concept and key elements 55Wenqi Wei and Melissa A. Baker6 Designing customer experiences: the importance of different types ofservice encounters 71Alice Y. Kang and Melissa A. BakerPART II FACTORS SHAPING EXPERIENCE CREATION7 Using digital technology to expand and intensify tourism experiences 88Michael Burmester and Nina K. Prebensen8 Interest regimes as a basis for meaningful tourism and leisure experiences 104Jon Sundbo9 Quality of life and tourism experience 116Jiahui Wang and Muzaffer S. Uysal10 The influential cultural factor shaping experience design and creation inrestricted areas: what archaeology tells visitors 131Hasan A. Erdogan11 Cultural encountering as a facilitator for slow tourism experiences:a case in an Amish attraction 146Ting-Yen Huang, Ruiping Ren and Joseph S. Chen12 Video game-induced tourism as a pathway for improving the tourist experience 160Michał Żemła and Mateusz Bielak13 Development and validation of a consumers’ co-creation participationmeasure in the event context 173Mehrnaz Moghaddam, Elsa Kristiansen and Birger Opstad14 Understanding the appropriation process to co-construct tourismexperiences more efficiently 188Joosje Voordes and Isabelle FrochotPART III CASE STUDIES ON EXPERIENCE FORMATION15 Promoting LOHAS experiences on a coffee farm 203You-De Dai, Giun-Ting Yeh, Pi-Lien Yang and Yuan-Chiu Chen16 Digital marketing practices in tourism: advances in the cultural heritageof China 222Yang Yang and Han Shen17 Space tourism: a new frontier of tourism experience 237Yaozhi Zhang18 Value creation, innovation, and quality of life in a cultural setting 249Nina K. Prebensen19 Customer experience and tourist experience: what do we already knowabout them? 262Thouraya G. Labben and Johan Burger20 Experience science: challenges and research directions 282Muzaffer S. Uysal, Nina K. Prebensen and Joseph S. ChenIndex

‘The ability to provide an enjoyable visitor experience is a fundamental requirement for successful tourism businesses and destinations. This must read handbook encapsulates the latest research in this area and provides readers with valuable insights to the many aspects of the visitor experience that tourism firms and destinations need to provide. The book covers experience theory construction, factors shaping experience creation, and global case studies.’