Handbook for Evaluating Knowledge-Based Systems

Conceptual Framework and Compendium of Methods

Inbunden, Engelska, 1997

AvLeonard Adelman,Sharon L. Riedel

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Knowledge-based systems are increasingly found in a wide variety of settings and this handbook has been written to meet a specific need in their widening use. While there have been many successful applications of knowledge-based systems, some applications have failed because they never received the corrective feedback that evaluation provides for keeping development focused on the users' needs in their actual working environment. This handbook provides a conceptual framework and compendium of methods for performing evaluations of knowledge-based systems during their development. Its focus is on the users' and subject matter experts' evaluation of the usefulness of the system, and not on the developers' testing of the adequacy of the programming code.

Produktinformation

Utgivningsdatum1997-04-30
Mått155 x 235 x 28 mm
Vikt793 g
FormatInbunden
SpråkEngelska
Antal sidor392
Upplaga1997
FörlagKluwer Academic Publishers
ISBN9780792399063

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1 Introduction.- 1.1 Defining Terms.- 1.2 The Role of Evaluation.- 1.3 Purpose of Book.- 2 Overview: Development Models, Evaluation Dimensions, and Evaluation Models.- 2.1 Life Cycle Development Models.- 2.2 Evaluation Dimensions, Criteria, and Attributes.- 2.3 Knowledge-Based System Evaluation Models.- 2.4 Chapter Summary.- 3 Framework for Evaluating Knowledge-Based Systems.- 3.1 Evaluation Issues.- 3.2 Generic Development Stages.- 3.3 Sources of Evaluation Data.- 3.4 Types of Evaluations.- 3.5 Evaluation Constraints.- 3.6 Chapter Summary.- 4 Requirements Validation.- 4.1 Requirements Validation Framework and Issues.- 4.2 Requirements Validation Methods.- 4.3 Method Applicability.- 4.4 Summary.- 5 Knowledge Base Validation.- 5.1 Conceptual Issues and Terms.- 5.2 Knowledge Base Validation Methods.- 5.3 When to Examine the Knowledge Base and Use Test Cases.- 5.4 Chapter Summary.- 6 Knowledge Base Verification.- 6.1 Operationalizing KB Verification.- 6.2 Verification Methods.- 6.3 Knowledge Base Management.- 6.4 Supporting Tools.- 6.5 Organizational Use.- 6.6 Recommendations.- 6.7 Conclusions: Good Versus Bad Practice.- 7 Usability Evaluation.- 7.1 Usability Engineering and Evaluation: Two Perspectives.- 7.2 Expert Evaluation Methods.- 7.3 Subjective Evaluation Methods.- 7.4 Empirical Evaluation Methods.- 7.5 Relative Effectiveness of Usability Evaluation Methods.- 7.6 Chapter Summary.- 8 Performance Evaluation.- 8.1 Conceptual Issues.- 8.2 Performance Evaluation Methods.- 8.3 When to Use Different Performance Evaluation Methods.- 9 Planning and Managing Knowledge-Based System Evaluations.- 9.1 Steps in Planning and Managing the Evaluations.- 9.2 Implementing Life Cycle Evaluations: Problems and Solutions.- 9.3 Recommendations and Conclusion.- References.- Author Index.