Guide to Successful Destination Management

PAT SCHAUMANN, CMP, CSEP, DMCP, is President of MAC Meetings and Events, LLC, a destination management company with offices throughout the United States and Canada, and is President of Current Temp, LLC, a professional meeting and event temporary staffing solutions company that services customers worldwide. She is also President-elect, 2005—2006, of ADME.

• Foreword ixPreface xiChapter 1 Understanding Destination Management 1Chapter 2 Program Planning 17Chapter 3 Transportation Services 31Chapter 4 Tours 49Chapter 5 Child Care Programs 63Chapter 6 E-Business and Registration 75Chapter 7 Special Events 97Chapter 8 Food and Beverage 113Chapter 9 Additional Services 143Chapter 10 Pricing Strategies 159Chapter 11 Technology 175Chapter 12 Risk Management 191Chapter 13 Ethics 203Appendix 1 Sample Letter of Intent 217Appendix 2 Sample Contract for Services 219Appendix 3 Sample Schedule of Services 223Appendix 4 What to Look for When Chartering a Bus 227Appendix 5 Bus Safety 231Appendix 6 Excerpts from the Americans with Disabilities Act of 1990 237Appendix 7 ADA Basics at a Glance 247Appendix 8 Planning a Pre- or Post-Convention Tour 249Appendix 9 Case Study: KiddieCorp, Inc. 251Appendix 10 Meeting Contract Process Outline 255Appendix 11 Ethics Quiz 259Index 261