Groups That Work (and Those That Don't)

J. RICHARD HACKMAN is Cahners-Rabb Professor of Social and Organizational Psychology at Harvard University. He received his Ph.D. in social psychology from the University of Illinois in 1966, and taught at Yale University until 1986. He is coauthor of several books, including Work Redesign (1980).

• Preface xiiiThe Contributors xxiIntroduction: Work Teams in Organizations: An Orienting Framework 1PART ONE: TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS 151. Fairfield Coordinating Group 19Russell A. Eisenstat2. Corporate Restructuring Team 36Susan G. Cohen3. Hilltop Hospital Top Management Group 56Susan G. Cohen4. Summary: Top Management Groups 78Russell A. Eisenstat, Susan G. CohenPART TWO: TASK FORCES: ACCOMPLISHING ONE-SHOT PROJECTS 875. The Students 89Connie J. G. Gersick6. The Bankers 112Connie J. G. Gersick7. Credit Analysis Team 126Mary Lou Davis-Sacks8. Summary: Task ForcesConnie J. G. Gersick, Mary Lou Davis-SacksPART THREE: PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE 1559. The Tracking Team 157Mary Lou Davis-Sacks10. Fairfield Systems Group 171Russell A. Eisenstat11. Airline Maintenance Group 182Daniel R. Denison12. Summary: Professional Support Groups 195Mary Lou Davis-Sacks, Daniel R. Denison, Russell A. EisenstatPART FOUR: PERFORMING GROUPS: PLAYING TO AUDIENCES 20313. Detroit String Quartet 207Tory Butterworth14. Children's Theatre Company 225Stewart D. Friedman15. University Athletic Teams 250William A. Kahn16. New Haven Nighthawks 265Jack Denfeld Wood17. Summary: Performing Groups 280Tory Butterworth, Stewart D. Friedman, William A. Kahn, Jack Denfeld WoodPART FIVE: HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE 28918. Operating Room Nurses 293Daniel R. Denison, Robert I. Sutton19. Midwest Federal Correctional Institution 309Addie L. Perkins, David J. Abramis20. Mental Health Treatment Teams 330Robert Bruce Shaw21. Summary: Human Service Teams 349Addie L. Perkins, Robert Bruce Shaw, Robert I. SuttonPART SIX: CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES 35922. Beer Sales and Delivery Teams 361Richard Saavedra23 Flight Attendant Teams 382Susan G. Cohen, Daniel R. Denison24. Summary: Customer Service Teams 398Richard Saavedra, Susan G. Cohen, Daniel R. DenisonPART SEVEN: PRODUCTION TEAMS: TURNING OUT THE PRODUCT 40725. Compressor Team Start-Up 411Russell A. Eisenstat26. Airline Cockpit Crew 427Robert C. Ginnett27. Semiconductor Manufacturing Team 449David J. Abramis28. Summary: Production Teams 471Conclusion: Creating More Effective Work Groups in Organizations 479References 505Index 509