Patricia W. Ingraham is Distinguished Professor of Public Administration in the Maxwell School of Citizenship and Public Affairs at Syracuse University. Philip G. Joyce is an associate professor of public administration at the George Washington University. Amy Kneedler Donahue is an assistant professor of public administration and political science at the University of Connecticut.

• Contents: 1. Management, Capacity, and Performance 2. Dissecting Management 3. Assessing Management 4. Research Methodology 5. State and Local Findings 6. Federal Results 7. The Big Lessons 8. Next Steps

This slim volume, a seminal study, provides a positive picture of public managers eager to learn and to create management capacity, which is posited as the key to governmental performance... A must read for students of public management. Choice 2004 The authors of this volume argue that one quality above all is crucial to the overall performance of government: effective management. International Review of Administrative Sciences An ambitious and well-publicized attempt to define criteria for measuring government performance... Well argued and rich in material. -- Sandford Borins Journal of Public Administration Research and Theory 2004

Patricia W. Ingraham is Distinguished Professor of Public Administration in the Maxwell School of Citizenship and Public Affairs at Syracuse University. Philip G. Joyce is an associate professor of public administration at the George Washington University. Amy Kneedler Donahue is an assistant professor of public administration and political science at the University of Connecticut.

• Contents: 1. Management, Capacity, and Performance 2. Dissecting Management 3. Assessing Management 4. Research Methodology 5. State and Local Findings 6. Federal Results 7. The Big Lessons 8. Next Steps

This slim volume, a seminal study, provides a positive picture of public managers eager to learn and to create management capacity, which is posited as the key to governmental performance... A must read for students of public management. Choice 2004 The authors of this volume argue that one quality above all is crucial to the overall performance of government: effective management. International Review of Administrative Sciences An ambitious and well-publicized attempt to define criteria for measuring government performance... Well argued and rich in material. -- Sandford Borins Journal of Public Administration Research and Theory 2004

Patricia W. Ingraham is Distinguished Professor of Public Administration in the Maxwell School of Citizenship and Public Affairs at Syracuse University. Philip G. Joyce is an associate professor of public administration at the George Washington University. Amy Kneedler Donahue is an assistant professor of public administration and political science at the University of Connecticut.

• Contents: 1. Management, Capacity, and Performance 2. Dissecting Management 3. Assessing Management 4. Research Methodology 5. State and Local Findings 6. Federal Results 7. The Big Lessons 8. Next Steps

This slim volume, a seminal study, provides a positive picture of public managers eager to learn and to create management capacity, which is posited as the key to governmental performance... A must read for students of public management. Choice 2004 The authors of this volume argue that one quality above all is crucial to the overall performance of government: effective management. International Review of Administrative Sciences An ambitious and well-publicized attempt to define criteria for measuring government performance... Well argued and rich in material. -- Sandford Borins Journal of Public Administration Research and Theory 2004