Mark Fagan is Lecturer in Public Policy at Harvard University's Kennedy School of Government.Ben Gillies is an entrepreneur and wildfire fighter.

• IntroductionPart 1: Being Able to Lead the AI Conversation Chapter 1: Delivering Public Services: Challenges and Progress Chapter 2: Building the Case for AI in GovernmentChapter 3: Learning AI Basics: What it is and How it WorksChapter 4: Learning AI Basics: Risks and Mitigation Part 2: Laying the Foundation for AI in your OrganizationChapter 5: Establishing the Rules of the GameChapter 6: AI Technology FoundationChapter 7: Developing Necessary Expertise and Infrastructure Chapter 8: Selling AI to the OrganizationPart 3: Getting StartedChapter 9: Identifying and Prioritizing Use CasesChapter 10: Understanding and Using Generative AIChapter 11: Applying the Framework to the Judicial Courts

"For decades at the Harvard Kennedy School, Mark Fagan has excelled at helping students design and implement practical solutions in areas such as supply chain management, electric vehicles, and public service delivery. In this insightful book, he joins forces with Ben Gillies to offer a clear, hands-on guide for public officials who want to move from talk to action in artificial intelligence. Rather than making grand promises, they show how governments can use AI to improve performance, simplify processes, and serve citizens more effectively. Drawing on real examples from governments already putting AI to work, they make the technology accessible to anyone in the public sector. If you are hearing about AI and are unsure where to begin, start here and learn how to use it to improve the lives of the people you serve."

Mark Fagan is Lecturer in Public Policy at Harvard University's Kennedy School of Government.Ben Gillies is an entrepreneur and wildfire fighter.

• IntroductionPart 1: Being Able to Lead the AI Conversation Chapter 1: Delivering Public Services: Challenges and Progress Chapter 2: Building the Case for AI in GovernmentChapter 3: Learning AI Basics: What it is and How it WorksChapter 4: Learning AI Basics: Risks and Mitigation Part 2: Laying the Foundation for AI in your OrganizationChapter 5: Establishing the Rules of the GameChapter 6: AI Technology FoundationChapter 7: Developing Necessary Expertise and Infrastructure Chapter 8: Selling AI to the OrganizationPart 3: Getting StartedChapter 9: Identifying and Prioritizing Use CasesChapter 10: Understanding and Using Generative AIChapter 11: Applying the Framework to the Judicial Courts

"For decades at the Harvard Kennedy School, Mark Fagan has excelled at helping students design and implement practical solutions in areas such as supply chain management, electric vehicles, and public service delivery. In this insightful book, he joins forces with Ben Gillies to offer a clear, hands-on guide for public officials who want to move from talk to action in artificial intelligence. Rather than making grand promises, they show how governments can use AI to improve performance, simplify processes, and serve citizens more effectively. Drawing on real examples from governments already putting AI to work, they make the technology accessible to anyone in the public sector. If you are hearing about AI and are unsure where to begin, start here and learn how to use it to improve the lives of the people you serve."

Mark Fagan is Lecturer in Public Policy at Harvard University's Kennedy School of Government.Ben Gillies is an entrepreneur and wildfire fighter.

• IntroductionPart 1: Being Able to Lead the AI Conversation Chapter 1: Delivering Public Services: Challenges and Progress Chapter 2: Building the Case for AI in GovernmentChapter 3: Learning AI Basics: What it is and How it WorksChapter 4: Learning AI Basics: Risks and Mitigation Part 2: Laying the Foundation for AI in your OrganizationChapter 5: Establishing the Rules of the GameChapter 6: AI Technology FoundationChapter 7: Developing Necessary Expertise and Infrastructure Chapter 8: Selling AI to the OrganizationPart 3: Getting StartedChapter 9: Identifying and Prioritizing Use CasesChapter 10: Understanding and Using Generative AIChapter 11: Applying the Framework to the Judicial Courts

"For decades at the Harvard Kennedy School, Mark Fagan has excelled at helping students design and implement practical solutions in areas such as supply chain management, electric vehicles, and public service delivery. In this insightful book, he joins forces with Ben Gillies to offer a clear, hands-on guide for public officials who want to move from talk to action in artificial intelligence. Rather than making grand promises, they show how governments can use AI to improve performance, simplify processes, and serve citizens more effectively. Drawing on real examples from governments already putting AI to work, they make the technology accessible to anyone in the public sector. If you are hearing about AI and are unsure where to begin, start here and learn how to use it to improve the lives of the people you serve."