"For decades at the Harvard Kennedy School, Mark Fagan has excelled at helping students design and implement practical solutions in areas such as supply chain management, electric vehicles, and public service delivery. In this insightful book, he joins forces with Ben Gillies to offer a clear, hands-on guide for public officials who want to move from talk to action in artificial intelligence. Rather than making grand promises, they show how governments can use AI to improve performance, simplify processes, and serve citizens more effectively. Drawing on real examples from governments already putting AI to work, they make the technology accessible to anyone in the public sector. If you are hearing about AI and are unsure where to begin, start here and learn how to use it to improve the lives of the people you serve."