CLAIRE RAINES is a nationally recognized expert on generational issues and the author of Connecting Generations. BOB FILIPCZAK is a social media coordinator and an experienced writer and editor. CLAIRE RAINES is a nationally recognized expert on generational issues and the author of Connecting Generations.

• Contents Introduction: The New Economic Reality and the Cross-Generational Workplace PART 1 Dynamics of the Multigenerational Workplace 1 A New Chapter in the Cross-Generational Workplace 2 The Traditionalists: What Will the Colonel Do Now— Work? Retire? Consult? 3 The Baby Boomers: Retirement Postponed 4 The Gen Xers: Survivalists in the Workplace 5 The Millennials: Be Careful What You Ask For 6 The Global Workforce: Generations Around the World PART 2 Where Mixed Generations Work Well Together 7 The ACORN Imperatives and Three Companies That Bridge the Gaps 8 Company Best Practices and Other Great Ideas PART 3 The Interviews 9 From the CEO’s Perspective 10 From the Trenches PART4 Articles 11 Here Come the Millennials Ron Zemke 12 Younger Boss and Older Worker Claire Raines 13 A Field Guide to Mentoring Millennials Bob Filipczak 14 Emerging Media and the Workforce Bob Filipczak Appendix 287 Inventory: How Cross-Generationally Friendly Is Your Work Group, Department, Business, or Organization? Endnotes Acknowledgments Index About the Authors

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