"The author covers all the major ideas that have been presented in print on public diplomacy since 9/11, and some older ones, such as Tom Tuch’s classic volume, Communicating with the World. She seeks to relate and compare public diplomacy to other practices, such as public relations, marketing, advertising, nation branding and international relations theory. Unlike much of the other writing on public diplomacy, especially articles and essays or edited volumes by different authors that focus on narrow aspects of the subject, she brings them all together and tries to make sense out of the whole body of thought on the subject." (Ambassador (ret.) William A. Rugh, Ph.D., AmericanDiplomacy.org, 2010)