From Discord to Harmony

LaVena Wilkin, Sullivan UniversityTony Belak, University of Louisville

• Acknowledgments.Section I. From Discord.Chapter 1. Toxic Leaders: Who They Are, What They Do, and What You Can Do About Them at Work; Teresa A. Daniel.Chapter 2. Recognizing and Responding to Workplace Bullying and Mobbing: Guidelines for Business Leaders; Maureen Duffy.Chapter 3. Workplace Incivility: Implications and Solutions; Helen MacLennan.Chapter 4. Restorative Justice: Principles and Inclusive Applications in Organizations; Nancy Geist Giacomini and Monica Valentine.Chapter 5. Maintaining Harmony in Irish Workplaces: A View of Workplace Dispute Resolution Practice in Ireland; Gerry Rooney.Chapter 6. What Should Your Organization Know Before Embarking on the Exploration-Exploitation Journey? The Exploration-Exploitation Paradox: Insights, Considerations, and Managerial Implications; Shalom Charles Malka.Chapter 7. Exchanging Cacophony for Congruence: Lessons From the Public Sector; Angie Lewis, Kyle Werner, and Sandy Zehr.Chapter 8. Manage Anger Spectrum Pitfalls to Work in Your Favor; Kimberly Castle.Chapter 9. The Era of #MeToo and Time's Up: A Spotlight on Sexual Harassment at Work; Teresa A. Daniel.Chapter 10. Join the Peace Train: Incorporating Peace-Building Principles and Practices in Your Organization; Christina Murtaugh.Chapter 11. A Workplace Bullying Perspective: Blending the Melodies of Ballads (the Story) and Classical (the Research); William Hymes and LaVena Wilkin.Section II. To Harmony.Chapter 12. Coaching Your People Through Tough Situations; Barbara J. Lassiter.Chapter 13. Conflict Coaching Model Techniques for Workplace Managers, Leaders, and Practitioners; Gary Boettcher.Chapter 14. Managing Conflict in the Local Church; Tony Rose.Chapter 15. Brain Function's Role in Conflict: How the Lizard and the Puppy Effect Decision-Making; Peggy McNeive.Chapter 16. Canines and Cubicles: Dogs in the Workplace; David M. Simpson.Chapter 17. Alternative Dispute Resolution Processes for Managers and Practitioners; Gary Boettcher.Section III. Making The Workplace Hum.Chapter 18. From Discord to Harmony: Five Skills for Keeping Your Workplace Humming; LaVena Wilkin.Chapter 19. How to Manage Workplace Conflict Through Intelligent Conversations and Conflict Management Tools: For Executives, Leaders, Managers, and Practitioners; Gary Boettcher.Chapter 20. The Work of Employee Engagement: Practical Strategies for the Workplace; E. Kobena Osam and Brad Shuck.Chapter 21. Culture by Design: A Case Study in Transformational Change; Diane Banic.Chapter 22. The Evolution of Ethical Leaders and Organizations; Marilyn Faulkenburg.Chapter 23. In Pursuit of Harmony: How a Shared Leadership Practice Works as a Conflict Management System; Alexia Georgakopoulos and Barb Allen.Chapter 24. Incorporating Evidence-Based Conflict Management Into Organizational Ombuds Practice; Toran Hansen, Lisa Witzler, and Tyler Smith.Chapter 25. What in the World Is an Ombudsman? Tony Belak and Creighlynn D. Thoele.About the Contributors.