Forces of Change

David A. Shore, PhD, is the founder and director of the Harvard School of Public Health's Forces of Change Program, Trust Initiative, and Project Management in Health Care programs.

• Editor’s Preface viiDavid A. Shore, Harvard School of Public HealthAcknowledgments xiiiThe Editor xvThe Contributors xviiPart One: Can We Get Better? 11 Framing the Forces of Change 3David A. Shore2 The Market Dynamics of Health Care 21Eric D. Kupferberg, Northeastern University, Harvard School of Public Health3 Transformational Leadership: The Key to Success 35Michael J. Dowling, North Shore–LIJ Health System, Harvard School of Public HealthPart Two: The Elements of Change 494 Employee Engagement and the Transformation of the Health Care Industry 51Max Caldwell, Towers Watson5 Patient Safety in the Era of Health Care Reform 67Lucian Leape, Harvard School of Public Health6 Health Care Reform and Technological Innovation 85David Shoultz, Philips Electronics7 Health Care IT: A Critical Enabler for Health Care Transformation 101John P. Glaser, Siemens Healthcare8 Health Care IT: A Reality Check 115Ashish K. Jha, Harvard School of Public Health9 A Systematic Solution: Integrated Health Care Management 129Jeff Margolis, The TriZetto GroupPart Three: Reshaping the Organization 14710 Stakeholder Interactions: Can We Transform Bad Behavior? 149Eric D. Kupferberg11 The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders 169David A. Shore12 A Winning Brand: Leveraging the Power of Intangible Assets 191David A. Shore13 Implementing Health Care Change through Projects 211David A. ShoreEndnotes 229Index 253

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