Susan Scott is the founder of Fierce, Inc., a global training company whose clients include Yahoo, Starbucks, Cisco, BP, General Dynamics, New York Life, Nestle, Four Seasons Hotels & Resorts, Lego, C.A.R.E., Best Buy, Coca-Cola. and Ernst & Young. She lives in Seattle, Washington.

Powerful . . . This book will help you gain the insight and skill to make every relationship count. - From the foreword by Ken Blanchard, PhD[Susan Scott] is the master teacher of positive change through powerful communication - Peter Neill, Executive Director, AT&T WirelessI was captivated by this magnificent book right from the start. Fierce Conversations insightfully captures and clearly interrogates the heart of "real" conversations. Spending time with Susan Scott's principles has the potential to make a significant difference in our work, our relationship, and our understanding of ourselves - Richard Carr, president and CEO, TEC InternationalIf conversations are the lifeblood of our most important relationships, this book is a transfusion of ideas and inspiration. Susan Scott has written a life-affirming primer for moving us toward the conversations we need to have most