Eric Teicholz is president and founder of Graphic Systems, Inc., of Cambridge, Massachusetts, which specializes in all aspects of facilities management, including automation consulting, systems integration, market research, and training. He has specialized in facilities design and management for 25 years. A contributing editor of Facilities Design & Management, Mr. Teicholz lectures internationally, and has published hundreds of articles and nine books. He received his postgraduate degree in architecture from Harvard, where he has taught in the Graduate School of Design and served as co-director of the Laboratory for Computer Graphics and Spatial Analysis. He has written two other books for McGraw-Hill, Computer-Aided Facility Management and CAD/CAM Handbook.

• Part 1: Introduction. Chapter 1: Facility Management - An Introduction. Part 2: Planning. Chapter 2: Benchmarking. Chapter 3: Strategic Planning. Chapter 4: Business Transformation and Facility Management. Chapter 5: Financial Management for Facility Managers. Chapter 6: Ultimate Customer Service. Chapter 7: Disaster Recovery Planning. Part 3: Analysis and Design. Chapter 8: Alternative Workplaces. Chapter 9: Facilities Condition Assessment. Chapter 10: Thinking Globally. Chapter 11: Sustainable Design. Chapter 12: Smart Buildings, Intelligent Buildings. Chapter 13: Lighting. Chapter 14: Ergonomics and Workspaces. Chapter 15: Managing the New Healthcare Real Estate Portfolio: A Case Study. Chapter 16: Organization Readiness Case Study: Implementing Technology at Rocketdyne, a Boeing Company. Part 4: Implementation and Management. Chapter 17: Project Management and Integration. Chapter 18: Real Estate Portfolio Management. Chapter 19: Supporting the Mission of the Organization: An Approach to Portfolio Management. Chapter 20: The Design and Construction Process. Chapter 21: Space and Asset Management. Chapter 22: Operations and Maintenance. Chapter 23: Energy Management. Chapter 24: Security. Part 5: Technology. Chapter 25: Overview & Current State of FM Technology. Chapter 26: Integrating the Internet into FM. Chapter 27: A/E/C Industry Case Study: The Birth and Development of a Collaborative Extranet, Bidcom. Chapter 28: Governemnt Technology at the Architect of the Capitol: A Case Study. Chapter 29: Michigan State University Facility Management Master's Level Certificate Program: A Case Study. Chapter 30: GIS Case Study: Space Management at the University of Minnesota. Chapter 31: Teaching Technology at the University of New South Wales: A Case Study.

"Susan Hensey, Facility Management Strategies (division of Little & Associates Architects): "There is a strong need for current and comprehensive information about this subject. Mr. Teicholz is very linked to his audience and their needs." Bob Boes, Gensler [largest US architectural firm and the leader in facility management]: "There are few people in the industry with the combination of credibility and visibility that Teicholz has, and the sections written by other industry experts would bolster the book's position as a primary industry source.

Eric Teicholz is president and founder of Graphic Systems, Inc., of Cambridge, Massachusetts, which specializes in all aspects of facilities management, including automation consulting, systems integration, market research, and training. He has specialized in facilities design and management for 25 years. A contributing editor of Facilities Design & Management, Mr. Teicholz lectures internationally, and has published hundreds of articles and nine books. He received his postgraduate degree in architecture from Harvard, where he has taught in the Graduate School of Design and served as co-director of the Laboratory for Computer Graphics and Spatial Analysis. He has written two other books for McGraw-Hill, Computer-Aided Facility Management and CAD/CAM Handbook.

• Part 1: Introduction. Chapter 1: Facility Management - An Introduction. Part 2: Planning. Chapter 2: Benchmarking. Chapter 3: Strategic Planning. Chapter 4: Business Transformation and Facility Management. Chapter 5: Financial Management for Facility Managers. Chapter 6: Ultimate Customer Service. Chapter 7: Disaster Recovery Planning. Part 3: Analysis and Design. Chapter 8: Alternative Workplaces. Chapter 9: Facilities Condition Assessment. Chapter 10: Thinking Globally. Chapter 11: Sustainable Design. Chapter 12: Smart Buildings, Intelligent Buildings. Chapter 13: Lighting. Chapter 14: Ergonomics and Workspaces. Chapter 15: Managing the New Healthcare Real Estate Portfolio: A Case Study. Chapter 16: Organization Readiness Case Study: Implementing Technology at Rocketdyne, a Boeing Company. Part 4: Implementation and Management. Chapter 17: Project Management and Integration. Chapter 18: Real Estate Portfolio Management. Chapter 19: Supporting the Mission of the Organization: An Approach to Portfolio Management. Chapter 20: The Design and Construction Process. Chapter 21: Space and Asset Management. Chapter 22: Operations and Maintenance. Chapter 23: Energy Management. Chapter 24: Security. Part 5: Technology. Chapter 25: Overview & Current State of FM Technology. Chapter 26: Integrating the Internet into FM. Chapter 27: A/E/C Industry Case Study: The Birth and Development of a Collaborative Extranet, Bidcom. Chapter 28: Governemnt Technology at the Architect of the Capitol: A Case Study. Chapter 29: Michigan State University Facility Management Master's Level Certificate Program: A Case Study. Chapter 30: GIS Case Study: Space Management at the University of Minnesota. Chapter 31: Teaching Technology at the University of New South Wales: A Case Study.

"Susan Hensey, Facility Management Strategies (division of Little & Associates Architects): "There is a strong need for current and comprehensive information about this subject. Mr. Teicholz is very linked to his audience and their needs." Bob Boes, Gensler [largest US architectural firm and the leader in facility management]: "There are few people in the industry with the combination of credibility and visibility that Teicholz has, and the sections written by other industry experts would bolster the book's position as a primary industry source.

Eric Teicholz is president and founder of Graphic Systems, Inc., of Cambridge, Massachusetts, which specializes in all aspects of facilities management, including automation consulting, systems integration, market research, and training. He has specialized in facilities design and management for 25 years. A contributing editor of Facilities Design & Management, Mr. Teicholz lectures internationally, and has published hundreds of articles and nine books. He received his postgraduate degree in architecture from Harvard, where he has taught in the Graduate School of Design and served as co-director of the Laboratory for Computer Graphics and Spatial Analysis. He has written two other books for McGraw-Hill, Computer-Aided Facility Management and CAD/CAM Handbook.

• Part 1: Introduction. Chapter 1: Facility Management - An Introduction. Part 2: Planning. Chapter 2: Benchmarking. Chapter 3: Strategic Planning. Chapter 4: Business Transformation and Facility Management. Chapter 5: Financial Management for Facility Managers. Chapter 6: Ultimate Customer Service. Chapter 7: Disaster Recovery Planning. Part 3: Analysis and Design. Chapter 8: Alternative Workplaces. Chapter 9: Facilities Condition Assessment. Chapter 10: Thinking Globally. Chapter 11: Sustainable Design. Chapter 12: Smart Buildings, Intelligent Buildings. Chapter 13: Lighting. Chapter 14: Ergonomics and Workspaces. Chapter 15: Managing the New Healthcare Real Estate Portfolio: A Case Study. Chapter 16: Organization Readiness Case Study: Implementing Technology at Rocketdyne, a Boeing Company. Part 4: Implementation and Management. Chapter 17: Project Management and Integration. Chapter 18: Real Estate Portfolio Management. Chapter 19: Supporting the Mission of the Organization: An Approach to Portfolio Management. Chapter 20: The Design and Construction Process. Chapter 21: Space and Asset Management. Chapter 22: Operations and Maintenance. Chapter 23: Energy Management. Chapter 24: Security. Part 5: Technology. Chapter 25: Overview & Current State of FM Technology. Chapter 26: Integrating the Internet into FM. Chapter 27: A/E/C Industry Case Study: The Birth and Development of a Collaborative Extranet, Bidcom. Chapter 28: Governemnt Technology at the Architect of the Capitol: A Case Study. Chapter 29: Michigan State University Facility Management Master's Level Certificate Program: A Case Study. Chapter 30: GIS Case Study: Space Management at the University of Minnesota. Chapter 31: Teaching Technology at the University of New South Wales: A Case Study.

"Susan Hensey, Facility Management Strategies (division of Little & Associates Architects): "There is a strong need for current and comprehensive information about this subject. Mr. Teicholz is very linked to his audience and their needs." Bob Boes, Gensler [largest US architectural firm and the leader in facility management]: "There are few people in the industry with the combination of credibility and visibility that Teicholz has, and the sections written by other industry experts would bolster the book's position as a primary industry source.