Kathy Domenici (M.A., University of New Mexico) is a partner in Domenici Littlejohn, Inc. and a project consultant for the Public Dialogue Consortium.  A consultant since 1990, Kathy is a conflict-management specialist, mediator, facilitator, and trainer. She founded the Mediation Clinic at the University of New Mexico and now specializes in designing high-level strategy and leadership processes.  Kathy has worked on behalf of such clients as Eastman Kodak, The President’s Commission on Critical Infrastructure, Sandia National Laboratories, Lockheed Martin, and the Kellogg Foundation.  Stephen Littlejohn (Ph.D., University of Utah), is a conflict management consultant, mediator, facilitator, and trainer.  He is consultant for the Public Dialogue Consortium and a partner in Domenici Littlejohn, Inc.   Stephen is co-author of Moral Conflict:  When Social Worlds Collide (Sage, 1997) and has written numerous other books and articles on communication and conflict.  He was a professor of communication at Humboldt State University in California and is currently Adjunct Professor of Communication and Journalism at the University of New Mexico.  He has done research on mediation and conflict management for 19 years and has been an active mediator for eight.  Stephen has been a consultant for such clients as the Waco Youth Summit, the Alliance for Constructive Communication, the City of Cupertino, Columbia Basin College, and Washington State University.

• PrefaceIntroductionPart I: The Social Construction of Face1: Identity and Facework: A Theoretical PerspectiveAccomplishing IdentityThe Metaphor of FaceConstructing a FrameFocus of AttentionContexts of ActionPrinciples for Practice2: Creating an Environment for Constructive Facework: A Practical PerspectiveFacework and the Communication EnvironmentCreating a Constructive EnvironmentSkills for Positive FaceworkPrinciples for PracticePart II: Realms of Practice3: Facework in the Personal RealmCommunication ActsIntegrating Facework Into ConversationEpisodes of FaceworkPersonal Face and the LifescriptPrinciples for Practice4: Facework in the Relational RealmThinking About RelationshipsFacework in the RelationshipCommunication Acts in the RelationshipConversations and Episodes of Relational LifeThe Relational LifescriptPrinciples for PracticePart III: Facework and the System5: Facework in the CommunityCommunication Acts in the CommunityCommunity ConversationsEpisodes in Building CommunityLifescripts and the CommunityPrinciples for Practice6: Cultural and Global IssuesThe Culture of FaceworkPutting a Face on International RelationsPrinciples for PracticePart IV: Principled Practice7: Toward a Practical Theory of FaceworkPractical TheoryA Theory of FaceworkFacework as TranscendencePutting Facework Into Practice in Uganda8: Guidelines From ArtisansSlogan 1: I′m Not Here to Call You a ThugSlogan 2: Don′t Open Presents in Front of OthersSlogan 3: The Ball Is Over the FenceSlogan 4: It′s a Beautiful Day in the NeighborhoodDoing Facework That MattersReferences

"By "granting the other specificity," authors Domenici and Littlejohn successfully uphold the important values of human dignity, honor, and respect as anchoring points in which the story of the book evolves."—Stella Ting-Toomey California State University at Fullerton"The book is written in user-friendly language, well planned, well executed, and packed with useful ideas on building positive facework in diverse contexts."—Stella Ting-Toomey California State University at Fullerton

Kathy Domenici (M.A., University of New Mexico) is a partner in Domenici Littlejohn, Inc. and a project consultant for the Public Dialogue Consortium.  A consultant since 1990, Kathy is a conflict-management specialist, mediator, facilitator, and trainer. She founded the Mediation Clinic at the University of New Mexico and now specializes in designing high-level strategy and leadership processes.  Kathy has worked on behalf of such clients as Eastman Kodak, The President’s Commission on Critical Infrastructure, Sandia National Laboratories, Lockheed Martin, and the Kellogg Foundation.  Stephen Littlejohn (Ph.D., University of Utah), is a conflict management consultant, mediator, facilitator, and trainer.  He is consultant for the Public Dialogue Consortium and a partner in Domenici Littlejohn, Inc.   Stephen is co-author of Moral Conflict:  When Social Worlds Collide (Sage, 1997) and has written numerous other books and articles on communication and conflict.  He was a professor of communication at Humboldt State University in California and is currently Adjunct Professor of Communication and Journalism at the University of New Mexico.  He has done research on mediation and conflict management for 19 years and has been an active mediator for eight.  Stephen has been a consultant for such clients as the Waco Youth Summit, the Alliance for Constructive Communication, the City of Cupertino, Columbia Basin College, and Washington State University.

• PrefaceIntroductionPart I: The Social Construction of Face1: Identity and Facework: A Theoretical PerspectiveAccomplishing IdentityThe Metaphor of FaceConstructing a FrameFocus of AttentionContexts of ActionPrinciples for Practice2: Creating an Environment for Constructive Facework: A Practical PerspectiveFacework and the Communication EnvironmentCreating a Constructive EnvironmentSkills for Positive FaceworkPrinciples for PracticePart II: Realms of Practice3: Facework in the Personal RealmCommunication ActsIntegrating Facework Into ConversationEpisodes of FaceworkPersonal Face and the LifescriptPrinciples for Practice4: Facework in the Relational RealmThinking About RelationshipsFacework in the RelationshipCommunication Acts in the RelationshipConversations and Episodes of Relational LifeThe Relational LifescriptPrinciples for PracticePart III: Facework and the System5: Facework in the CommunityCommunication Acts in the CommunityCommunity ConversationsEpisodes in Building CommunityLifescripts and the CommunityPrinciples for Practice6: Cultural and Global IssuesThe Culture of FaceworkPutting a Face on International RelationsPrinciples for PracticePart IV: Principled Practice7: Toward a Practical Theory of FaceworkPractical TheoryA Theory of FaceworkFacework as TranscendencePutting Facework Into Practice in Uganda8: Guidelines From ArtisansSlogan 1: I′m Not Here to Call You a ThugSlogan 2: Don′t Open Presents in Front of OthersSlogan 3: The Ball Is Over the FenceSlogan 4: It′s a Beautiful Day in the NeighborhoodDoing Facework That MattersReferences

"By "granting the other specificity," authors Domenici and Littlejohn successfully uphold the important values of human dignity, honor, and respect as anchoring points in which the story of the book evolves."—Stella Ting-Toomey California State University at Fullerton"The book is written in user-friendly language, well planned, well executed, and packed with useful ideas on building positive facework in diverse contexts."—Stella Ting-Toomey California State University at Fullerton

Kathy Domenici (M.A., University of New Mexico) is a partner in Domenici Littlejohn, Inc. and a project consultant for the Public Dialogue Consortium.  A consultant since 1990, Kathy is a conflict-management specialist, mediator, facilitator, and trainer. She founded the Mediation Clinic at the University of New Mexico and now specializes in designing high-level strategy and leadership processes.  Kathy has worked on behalf of such clients as Eastman Kodak, The President’s Commission on Critical Infrastructure, Sandia National Laboratories, Lockheed Martin, and the Kellogg Foundation.  Stephen Littlejohn (Ph.D., University of Utah), is a conflict management consultant, mediator, facilitator, and trainer.  He is consultant for the Public Dialogue Consortium and a partner in Domenici Littlejohn, Inc.   Stephen is co-author of Moral Conflict:  When Social Worlds Collide (Sage, 1997) and has written numerous other books and articles on communication and conflict.  He was a professor of communication at Humboldt State University in California and is currently Adjunct Professor of Communication and Journalism at the University of New Mexico.  He has done research on mediation and conflict management for 19 years and has been an active mediator for eight.  Stephen has been a consultant for such clients as the Waco Youth Summit, the Alliance for Constructive Communication, the City of Cupertino, Columbia Basin College, and Washington State University.

• PrefaceIntroductionPart I: The Social Construction of Face1: Identity and Facework: A Theoretical PerspectiveAccomplishing IdentityThe Metaphor of FaceConstructing a FrameFocus of AttentionContexts of ActionPrinciples for Practice2: Creating an Environment for Constructive Facework: A Practical PerspectiveFacework and the Communication EnvironmentCreating a Constructive EnvironmentSkills for Positive FaceworkPrinciples for PracticePart II: Realms of Practice3: Facework in the Personal RealmCommunication ActsIntegrating Facework Into ConversationEpisodes of FaceworkPersonal Face and the LifescriptPrinciples for Practice4: Facework in the Relational RealmThinking About RelationshipsFacework in the RelationshipCommunication Acts in the RelationshipConversations and Episodes of Relational LifeThe Relational LifescriptPrinciples for PracticePart III: Facework and the System5: Facework in the CommunityCommunication Acts in the CommunityCommunity ConversationsEpisodes in Building CommunityLifescripts and the CommunityPrinciples for Practice6: Cultural and Global IssuesThe Culture of FaceworkPutting a Face on International RelationsPrinciples for PracticePart IV: Principled Practice7: Toward a Practical Theory of FaceworkPractical TheoryA Theory of FaceworkFacework as TranscendencePutting Facework Into Practice in Uganda8: Guidelines From ArtisansSlogan 1: I′m Not Here to Call You a ThugSlogan 2: Don′t Open Presents in Front of OthersSlogan 3: The Ball Is Over the FenceSlogan 4: It′s a Beautiful Day in the NeighborhoodDoing Facework That MattersReferences

"By "granting the other specificity," authors Domenici and Littlejohn successfully uphold the important values of human dignity, honor, and respect as anchoring points in which the story of the book evolves."—Stella Ting-Toomey California State University at Fullerton"The book is written in user-friendly language, well planned, well executed, and packed with useful ideas on building positive facework in diverse contexts."—Stella Ting-Toomey California State University at Fullerton