Caroline Heaney, Ben Oakley, Simon Rea

• 1. Reflection Principles and Practice  2. Using Reflective Practice – an Open University Perspective  3. The Where, What and Why of Reflective Practice  4. The 'How to' of Reflection  5. Evaluating Professional Practice Through Reflection: Professionalism in the Workplace  6. Reflective Practice  7. Experiential and Reflective Learning  8. Thinking About Motivation in the Workplace  9. Motivating People in the Workplace  10. Creating a Motivational Climate  11. Outcome, Performance and Process Goals  12. Active Listening and Effective Questioning in Sport and Fitness  13. Ethical and Professional Issues in Sport and Exercise  14. Communication and Groups  15. Valuing Diversity  16. What is Leadership?  17. A Leadership Approach to Managing People  18. Leading Teams for Success  19. Understanding Organisational Culture in Sport  20. Leading Change and Strategic Planning  21. Learning How to Coach: The Different Learning Situations Reported by Coaches  22. Learning Physical Skills: Theoretical Perspectives  23. What Makes Successful Sessions?  24. Coaching and Learning Styles  25. Coaching and Instruction: Understanding and Developing Professional Knowledge  26. Identifying Customers and Their Expectations  27. Getting the Most out of a Sport and Fitness Facility  28. Self-Employment – Programming to Manage Time and Energy  29. The Sport Marketing Communications Mix

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