Exploring New Frontiers
Navigating the Evolving Digital Landscape
Inbunden, Engelska, 2021
Av Derek Osborn
709 kr
Produktinformation
- Utgivningsdatum2021-08-06
- Mått152 x 229 x undefined mm
- FormatInbunden
- SpråkEngelska
- FörlagLibri Publishing
- ISBN9781911450771
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Derek Osborn is an enthusiastic, innovative and inspiring business coach, speaker, management trainer, forum organiser and workshop facilitator. Through his company, Whatnext4u, he works all over the world, especially in Europe, the Middle East, Africa, Asia and the Pacific – focusing on postal business strategy, investing in people (human resources), innovation and fresh thinking, developing future leaders, stakeholder engagement, and supporting those who are leading change – all with the main objective of ensuring a more sustainable future for everyone. He has wide experience and knowledge of the postal business, with 23 years in senior management in Royal Mail in the UK and now over 24 years working internationally across the postal industry. He is passionate about creating opportunities and platforms for collaboration to share knowledge and ideas and benchmark best practice so as to promote the industry externally, develop capability, encourage learning and foster innovation. Derek has coached many people and organisations, including governments, national postal operators and other postal stakeholders, working with them to formulate innovative strategies, improve operations and efficiency, develop greater customer orientation, strengthen people engagement, and to lead change and transformation. He specialises in devising and delivering bespoke senior executive programmes, roundtables, regional postal business forums and benchmarking workshops. He has designed and facilitated strategy-development workshops, using books like this and previous ones as texts to help focus thinking and trigger productive discussions. Previously, he co-edited three volumes of ‘The Future is in the Post’, and edited three volumes of ‘Reinventing the Post’ and the first volume of ‘Exploring New Frontiers’. He can be contacted at derekosborn@whatnext4u.com.
- CONTENTSACKNOWLEDGEMENTSTHE EDITORINTRODUCTIONDerek OsbornSECTION 1: Exploring New Directions and Evolving TechnologiesSTRATEGIC DIRECTIONSWHAT DOES THE FUTURE BRING FOR POSTS IN A POST-COVID WORLD? Holger WinklbauerTHE COVID-19 CRISIS HAS BROKEN DOWN THE BARRIERS BETWEEN DIGITAL AND POSTALStijn Braes, Pierre-Yves Charles and Jack HamandeBOUNDARYLESS POSSIBILITIES FOR POSTSWayne HaubnerDRIVING FORCE – THE ‘DNA’ OF STRATEGYJohn ActonPOSTAL FINANCIAL SERVICES IN TIMES OF CONTINUOUS (DIGITAL) DISRUPTIONMichel StuijtROLLING BACK THE FRONTIERS WITH EVOLVING TECHNOLOGIESFIRST PAST THE POSTRichard HagenQUANTUM COMPUTINGJoão MeloADVANCES IN PARCEL OPERATIONS BY UTILISING AIDr Thomas BayerTHE POWER OF AI FOR INTELLIGENT ROBOTIC SYSTEMS IN POSTAL AUTOMATION Stefan BerndtAUTOMATED VEHICLES RESHAPING THE LOGISTICS INDUSTRY IN 2021Dr Eva Savelsberg, Markus Sekula and Matthew WittemeierSECTION 2: Navigating the New Digital LandscapeDIGITAL TRANSFORMATION PROVIDING A BETTER EXPERIENCE FOR CUSTOMERSDELIVERY INTELLIGENCE AT THE SERVICE OF A BETTER NORMALJosé AnsónTHE DIGITAL JOURNEY FOR POSTAL OUTLETS AND CUSTOMER TOUCHPOINTSErwin LenhardtPOSTAL SECTOR AT THE CROSSROADS – AN INTEGRATED APPROACH IS IMPERATIVEPadmagandha MishraDIGITAL TRANSFORMATION OF JORDAN POSTSuhair WraikatTHE BENEFITS OF INTEGRATING DIGITAL TECHNOLOGY FOR SHIPPING AND LOGISTICSSantosh GopalE-COMMERCE LOGISTICS ECOSYSTEM IN A DIGITAL WORLDNUMBERS GAME – THE DIGITAL IMPERATIVE Anders LildballeFULFILMENT CENTRES AND THEIR PIVOTAL ROLE IN LOGISTICSJacob JohnsenBUILD IT AND WILL THEY COME?Tom Forbes and Alex Johnston-SmithSECTION 3: Exploring New Frontiers of Business SustainabilityMORE SUSTAINABLE BUSINESSGREEN POSTAL PRODUCTS – CAN THEY BENEFIT POSTAL OPERATORS AND CONSUMERS?Jean-Philippe DucasseHOW TO STOP THE USO FROM BECOMING AN ACHILLES’ HEELMike Richmond and Ethan MorganHOW TO ADAPT TO THE ‘VUCA TIMES’ – MANAGING UNCERTAINTYYu YanREUSABLE PACKAGINGAlvin Dammann LeerMORE SUSTAINABLE URBAN LOGISTICSURBAN LOGISTICS – NEW CUSTOMER-CENTRIC MODELS Bernhard BukovcTHE POST OFFICE IN THE SMART CITY Prof John TrimbleTRULY SUSTAINABLE DISRUPTION IN THE LAST MILE Alberto PereiraA SUSTAINABLE FUTURE FOR LAST-MILE DELIVERIESAngela HultbergREGULATION TO UNDERPIN BUSINESS SUSTAINABILITYREGULATORY OPTIONS FOR UNIVERSAL SERVICE OBLIGATIONS (USO) FOR THE SECTOR IN 2030 Ian StreuleREFORMING THE REGULATORY FRAMEWORK FOR PARCELS AND LAST-MILE DELIVERYCara HolmesLAST-MILE REGULATION – FRIEND OR FOE?Graeme LeePOSTSCRIPTDerek OsbornCONTRIBUTORS