Exits, Voices and Social Investment

Keith Dowding is Professor of Political Science in the School of Politics and International Relations, Research School of Social Sciences and Director of the Research College of Arts and Social Sciences at the Australian National University. Peter John is Professor of Political Science and Public Policy, School of Public Policy at University College London.

• 1. Hirschman's original idea; 2. Exits, voices and the object of loyalty; 3. Exit, voice, loyalty and neglect; 4. The structure of UK public services and some simple relationships; 5. Evidence of the major EVL relationships; 6. Exit, voice and welfare; Appendix A. Summary of the empirical literature testing EVL; Appendix B. Note on statistical methods; Appendix C. The survey instrument.

'This restatement and intensive empirical exploration of Hirschman's classic ideas in the context of public services is not just very welcome as such, but is also an immensely good read.' Stephen Harrison, Honorary Professor of Social Policy, University of Manchester