Entrepreneurial and Innovative Practices in Public Institutions

João Leitão is Assistant Professor at UBI, lecturing on entrepreneurship and economics for undergraduate and graduate economics, engineering, communication sciences, marketing and management students since October 1, 1999. He is associate researcher of the CEG-IST, University of Lisbon. He is co-author of fourteen books on benchmarking, human capital, clusters, cooperation networks, entrepreneurship, entrepreneurship education, firm growth, innovation and competitiveness. He won the Best Paper Award of the Interdisciplinary European Conference in Entrepreneurial Research – IECER 2012. His work has been published in several indexed journals, such as, Research Policy, Industrial and Corporate Change, Service Industries Journal, Journal of Evolutionary Economics, Innovation: Management, Policy & Practice, International Journal of Entrepreneurship and Small Business, International Review on Public and non-Profit Marketing, International Journal of Business Excellence, International Journal of Technology Transfer and Commercialization, International Journal of Entrepreneurial Venturing, South African Journal of Information Management, International Research Journal of Finance and Economics, Actual Problems of Economics and Revista Portuguesa de Estudos Regionais. He is member of several editorial boards, namely, Journal of Small Business Management, International Journal of Entrepreneurial Behaviour and Research, Revista Portuguesa e Brasileira de Gestão and Revista Portuguesa de Marketing. His research interests include: entrepreneurship; innovation; market dynamics; and public policies.Helena Alves is assistant professor at UBI, Portugal. She has a Ph.D. in Management and she has been doing research in the area of public and nonprofit marketing. Her areas of expertise include Customer Satisfaction, Services marketing, Tourism marketing and public and nonprofit marketing having authored and co-authored several articles and book chapters on this topics. Currently she is editor of the International Review on Public and nonprofit marketing. She is member of several editorial boards, namely, the Service Industries Journal, the Journal of Business Excellence, Service Business, Contemporary Research on Organization Management and Administration, Journal of Service Science and Management, Portuguese Marketing Review among others. She has published some articles in The Service Industries Journal, Total Quality Management, International Review on Public and non-Profit Marketing, Management Decision, Journal of Educational Management, and Services Business, among others. She is president for Portugal of the International Association on Public and Nonprofit Marketing.

• Foreword; João Leitão and Helena Alves.- Chapter 1. The Transformative Role of Universities: Determinants, Impacts and Challenges; Maribel Guerrero and David Urbano.- Chapter 2. New Paradigms for University Management; Horacio Capanegra Vallé, Graciela Peralta, Mariel Farioli and Luciana Giacosa.- Chapter 3. Public Entrepreneurship and Quality of Life: The Perspectives of Public Entrepreneurs from the State of Minas Gerais; Carolina Riente de Andrade, Daniel Paulino Teixeira Lopes and Ivan Beck Ckagnazaroff.- Chapter 4. An Approach to Measuring Perceived Quality of Life in the City through a Formative Multidimensional Perspective; Walesska Schlesinger, Amparo Cervera Taulet, Helena Alves, José Luis Vázquez Burguete.- Chapter 5. Innovation among Public-Sector Organisations: Push and Pull Factors; Gry Agnete Alsos, Tommy Høyvarde Clausen and Espen John Isaksen.- Chapter 6. Transparency in Open Administrations: Communication, Accountability and Community’s Quality of Life. Evidences from Innovative Practices in Italian Local Governments; Maria Cristina Longo and Eleonora Cardillo.- Chapter 7. Institutional Entrepreneurship and Improvement of Quality of Life through the Formation and Legitimation of a Public-Private Innovation Network in Molecular Biology Applied to Public Health in Southern Brazil; Leandro R.C. Bonfim,Sandro A. Gonçalves, Mário S. Moreira and Márcio Jacometti.- Chapter 8. Citizens and Local Government Management Innovations. Implementation of the New Public Service (NPS) in Municipal Institute Family, San Pedro Garza García, Nuevo León, México; Freddy Mariñez Navarro.- Chapter 9. Open Innovative Governance, Municipalities’ Transparency and Citizens’ Quality of Life: Are they a perfectly matched trilogy?; João Leitão, Helena Alves and Dina Pereira.- Chapter 10. Public Management in Brazil: Reflections on the Contemporary Organizational Model; Carlos Otavio de Almeida Afonso, Ricardo Vinhaes Maluf Cavalcante and Denize Vinhaes Maluf Cavalcante.- Chapter 11. Simplification and Digitalization Practices on Fire Inspection Service: Case study in a State Fire Department in Brazil; Emerson Wagner Mainardes, Alexandre dos Santos Cerqueira and Hekssandro Vassoler.- Chapter 12. Innovation through Work in Education for Development: the Case of the University of Extremadura; Victor Valero-Amaro, Clementina Galera-Casquet, M. Mercedes Galan-Ladero and M. Jesus Barroso-Mendez.- Chapter 13. Challenges of the New Public Management in a Public Hospital; Isabel Cruz and Maria João Major.- Chapter 14. Managing towards Development Results: the Case of Minas Gerais' Management Shock; Renata Vilhena, Humberto Falcão Martins and Caio Marini.- Chapter 15. Assessing the Relation between Entrepreneurial Environment and Institutions and Attitude towards Entrepreneurship: An Experience in Veneto's Vocational Schools; Stefano Noventa, Serena Cubico, Piermatteo Adrolino, Giuseppe Favretto and João Leitão.