Kent Sandoe is an Associate Professor of Management Information Systems at California State University, Chico, where he teaches corporate information technology and electronic commerce. Kent has over 20 years of experience in the information systems area as a programmer, analyst, manager, and consultant. He has worked in a variety of industries, primarily within the transportation and financial services sectors. Recently, he worked within th Internet Commerce IT group at Cisco Systems where he conducted rrsearch on payments technologies. Prior to joining Chico State, Kent was on the faculty of the Graduate School of Business at Fordham University in New York City where he worked on SAP and e-commerce initiatives. Kent's research interests include organizational memory, information systems security, and institutional impacts of IT. He received his Ph.D. in Management Information Systems from Claremont Graduate University.Gail Corbitt is a Professor of Management Information Systems at California State University, Chico, where she teaches software development and enterprise systems. Gail has over 20 years of experience in the information systems area. She has worked on major SAP implementation project at Chevron and Hewlett Packard. In addition , she has been an active researcher and consultant in the areas of business process redesign, rapid/joint applications development, and collaborative group technology for numerous organizations including the U.S. Navy, Intel, BASF, Simpson Paper Company, California Prison Authority, and the Huber Company. She received her Ph.D. in Management Information Systems from the University of Colorado at Boulder.Raymond Boykin is a Professor of Operations Management at California State University, Chico, where he is the Director of the SAP Program and coordinator of the Production and Operations Management Option. Ray has published many articles in the areas of operations management, risk assessment and management, and quality management. His current research interests are enterprise systems, supply chain management, and business process analysis and reengineering. Prior to joining the faculty at Chico State, Ray held positions at PLG, Monsanto, and Rockwell International. His industry experience includes: SAP R/3 (MM and QM modules) implementation and configuration, quality data warehouse, production planning models for manufacturing operations, warehouse management, material quality control, and outbound logistics. Ray received his Ph.D. in Business Administration (Management Science) at St. Louis University.

• Foreword vii Preface ix Part One: An Introduction To Enterprise Systems 1. Information Systems, Organizations, and Integration 3 2. Silos, Mousetraps, and Islands: A Chronicle of Information Systems in Organizations 13 3. The Challenge of Integration 37 Part Two: A New Environment For Enterprise Systems 4. Let's Get Horizontal: Toward a Process View of Organization 51 5. The Relentless Distribution of Information Technology 67 6. Data at the Core of the Enterprise 87 7. The Architecture of an Enterprise System 121 Part Three: Building Enterprise Systems 8. Planning for Enterprise Systems 137 9. The Design of Enterprise Systems 153 10. Realizing and Operating Enterprise Systems 173 11. People in Enterprise Systems 189 Part Four: Extending Enterprise Systems 12. Integrating Backward: Extending the Supply Chain 203 13. Integrating Forward: Meeting Demand and Managing Customers 223  14. Integrating Upward: Supporting Managers and Executives 241 Glossary 255 Index 267