Enhancing Police Service Delivery

James F. Albrecht is presently a Professor in the Department of Criminal Justice and Homeland Security at Pace University in New York. He served in the European Union Rule of Law Mission (EULEX) in Kosovo (former Yugoslavia) as the Police Chief of the EULEX Police Executive Department, in charge of criminal investigations from 2008 through 2010. He is also a 20-year veteran of the NYPD who retired as the Commanding Officer of NYPD Transit Bureau District 20, responsible for the prevention of crime and terrorism in the subway and rapid transit system across the borough of Queens, New York City. Captain Albrecht was a first responder and incident command staff member at the September 11, 2001 terrorist attack on the World Trade Center and was the incident commander at the November 12, 2001 commercial airliner accident in Queens, NYC. Jimmy served on NYPD Police Commissioner Bratton’s Reengineering Committees from 1994-1995 and again from 2014-2015.Garth den Heyer is a leading researcher in policing and counter terrorism and a Professor at the School of Criminology and Criminal Justice at Arizona State University.  He completed his doctorate at Charles Stuart University in Australia. He was a New Zealand police officer for more than 38 years, retiring at the rank of Chief Inspector. Garth is a qualified economist and econometrician and a mixed-methods researcher whose interests include police organizational reform and performance, police service delivery effectiveness, police response to terrorism, and the militarization of policing. Professor den Heyer has published more than 30 articles and written seven books on a variety of criminal justice and policing topics.  He is a member of a number of police advisory committees and editorial boards, and is a senior research fellow with the National Police Foundation (in Washington, DC) and an associate with the Scottish Institute for Policing Research.

• 1. Introduction and Overview: Understanding Police Service Delivery.- 2. The Governance of the Police and current Challenges to Police Service Delivery in England and Wales.- 3. Evaluating and Revising Police Stop and Search Practices in Scotland.- 4. Situational Awareness during a Crisis in Norway: Seeing the Forest, but not the Trees.- 5. The Impact of Police Officer-involved Shootings on Organizational Policy in the United States.- 6. Police Militarization: Have the Police in the United States Transitioned from Public Servants to Occupying Army?.- 7. The Role of Police Stressors on the Delivery of Police Services in the United States.- 8. Examining Police Interaction with the Mentally Ill in the United States.- 9. Enhancing Police Services through Public and Inter-agency Collaboration in the United States.- 10. Sentinel Event Reviews in the United States and Canada: Enhancing Service Delivery to the Community.- 11. Client-Centered Policing: A Focus on Positive Community Contacts within Canada.- 12. Do We Get the Police We Deserve? A Historical Review of Police Executive Selection in New York and other American Cities.- 13. The Role of Police in the Offender Re-entry Era in the United States.- 14. New Zealand Police’s Policing Excellence and Prevention First Strategy: A Model for Transforming Police Service Delivery.- 15. Transforming a Para-militaristic Police Force to a Human Rights-oriented Police Service in a Violent Country: The South African Challenge.- 16. The Challenges of Reform in the Royal St. Lucia Police Force.- 17. Exploring Factors Impacting the Role of Management and Leadership in Police Service Delivery in Taiwan: A Legal-Institutional Perspective.- 18. The Effectiveness of Self-efficacy in the Reduction of Police Attitude to Corruption in Nigeria.-19. Maximizing the Effective Use of Volunteer, Part-Time and Hybrid Law Enforcement Personnel into Crime Prevention and Counter-terrorism Initiatives.- 20. Is Managerialism alive and well in the Police Service?.- 21. Organizational Learning from Field Research in Policing: How Police can improve Policy and Practice by implementing Randomized Controlled Trials.- 22. Management culture in the police force – toxic or tonic?.- 23. Evidence-based Policing: The Impact of Organizational Context & Leadership on Adoption.- 24. Afterword and Final Thoughts: Improving Police Service Delivery.