English for IT Communication

Tony Myers has worked for over 15 years in the tertiary sector helping learners develop skills in academic and technical writing. He is currently an assistant professor teaching at Zayed University, specializing in ESAP. He has previously written books on academic writing, psychoanalysis, and literature for Routledge and for Bloomsbury Academic, and has published articles on genre pedagogy, feedback literacy, and remote learning.Jaime Buchanan is a senior lecturer at Zayed University who has taught academic and technical writing in higher education since 2010. She has published articles on subjects as diverse as pedagogy, feedback literacy, and remote learning. She is passionate about developing an awareness of effective writing strategies in her students to promote best practice communication in IT.

• Chapter 1 – Audienceand Purpose in IT1.1 Introduction to audience and purpose1.2 Analyzing audience: who’s going to read this?1.3 Common types of IT audience1.4 Analyzing purpose: why are they reading it?1.5 Language for audience and purpose1.6 ReviewChapter 2 – Design principles in IT2.1 Introduction to design principles2.2 Design principles2.3 Design in IT contexts: headings2.4 Design in IT contexts: lists2.5 Data visualization strategies2.6 ReviewChapter 3 – Workplace communication in IT3.1 Introduction to workplace communication3.2 Email3.3 Memos3.4 Enterprise social media3.5 Language focus in workplace communications3.6 ReviewChapter 4 – Process documents in SDLC4.1 Introduction to project management documentation4.2 Work breakdown structures4.3 Roadmaps4.4 Other process documents4.5 SDLC documentation best practice4.6 ReviewChapter 5 – System documents in SDLC5.1 Introduction to product documentation5.2 Product requirement document5.3 Software requirements specification document5.4 UX design documentation5.5 API documentation5.6 Quality assurance documentation5.7 Language focus in system documentation5.8 ReviewChapter 6 – User documents in SDLC6.1 Introduction to user documentation6.2 End-user documentation6.3 Online tools6.4 Language focus for user documents6.5 System admin documentation6.6 ReviewChapter 7 – Report writing in IT7.1 Introduction to report writing in IT7.2 Proposals7.3 Recommendation reports7.4 Feasibility reports7.5 Progress reports7.6 Evaluation reports7.7 Common report features7.8 Language focus in report writing7.9 ReviewChapter 8 – IEEE referencing and formatting8.1 Introduction to IEEE8.2 The basics of referencing8.3 In-text citations8.4 End-reference list8.5 Abbreviations and locators8.6 IEEE style guide8.7 Drafting tips for organizing source material8.8. ReviewChapter 9 – Multimodal communication in IT9.1 Introduction to multimodal communication9.2 Video conferencing9.3 Presentations9.4 Language focus in presentations9.5 ReviewChapter 10 – Case Studies: Applied communication in ITNote to the teacher/independent learner Case study 1: conduct a stakeholder profile Case study 2: redesigning a company website Case study 3: reviewing automated messages Case study 4a: developing a micro-payments app Case Study 4b: developing a micro-payments app Case study 5: writing for end users