Empowering Approach to Managing Social Service Organizations

Donna Hardina, MSW, PhD, is a Professor in the Department of Social Work Education at California State University-Fresno.Jane Middleton, DSW, is a professor and chair in the department of social work education at California State University, Fresno. She is president-elect of the California chapter of the National Association of Social Workers. Dr. Middleton serves on numerous community, state, and national boards. She previously held the position of chair of the master's of social work program in the school of social administration at Temple University.Salvador Montana, MSW, Phd(c), is a lecturer in the department of social work education at California State University, Fresno.Roger A. Simpson, PhD, is an assistant professor in the department of social work education at California State University, Fresno.

• AcknowledgementsPrefaceSECTION I: INTRODUCTION TO SOCIAL SERVICE ORGANIZATIONS: MODELS, THEORIES, ETHICAL VALUES, AND STRUCTUREIntroductionTheories for Organizational Management: Toward the Development of an Empowering ApproachValues and Ethics for Management PracticeThe Structure of Social Service Organizations: Where and How Do People Find Help? SECTION II: MANAGEMENT SKILLS FOR CREATING AN EMPOWERING ORGANIZATION: INCREASING CONSUMER ACCESS TO SERVICESCreating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees Program Design: Increasing Service Quality and Access The Culturally Competent Organization SECTION III: EMPOWERING STAFF MEMBERSAdministrative Leadership Increasing Employee Motivation: Promoting the Psychological Empowerment of WorkersTeam Building and Collaboration SECTION IV: STRATEGIES FOR MANAGING THE EXTERNAL ENVIRONMENT OF THE EMPOWERING ORGANIZATIONAdvocacy for Improvements in Services and Policies Securing Resources for the Organization: Funding and Budgeting Using the Evaluation Process to Empower Workers and ClientsExternal Relations: Developing Organizational PowerThe Empowering Model of Management: Is it Realistic? APPENDIX: Web Resources for Nonprofit ManagersReferencesIndex