Employment Relationships

Peter Cappelli is the George W. Taylor Professor of Management and Director of the Center for Human Resources at the Wharton School, University of Pennsylvania.

• List of figures; List of tables; List of contributors; Foreword; 1. Introduction Peter Cappelli; 2. Corporate restructuring and the employment relationship John Dencker; 3. The up and out in organizations Margaret Yap; 4. In the pursuit of quality and quantity: the competing demands in call centers Stefanie L. Wilk; 5. Three's a crowd? Understanding triadic employment relationships Matthew Bidwell and Isabel Fernandez-Mateo; 6. The changed world of large law firms and their lawyers: an opportune context for organizational researchers Peter D. Sherer; 7. The upside of bureaucracy: unintended benefits for careers in professional services Forrest Briscoe; Index.

'In Employment Relationships, Peter Cappelli and his colleagues examine the changes in employment relations that have accompanied the withering away of the model represented by the 'Organization Man'. The chapters help to identify the variety and commonalities of new models of employment relations and white-collar careers by addressing topics such as separations and promotions in manufacturing and financial organizations, call centers, triadic employment relations, and careers of lawyers and physicians. This book is a valuable addition to our understanding of the emergent employment relations in white-collar occupations.' Arne L. Kalleberg, University of North Carolina, Chapel Hill, and President of the American Sociological Association, 2007–8