• Preface List of Contributors Introduction 1: Jeffrey B. Arthur: Explaining Variation in Human Resource Practices in U.S. Steel Minimills 2: Thomas Bailey and Carola Sandy: The Characteristics and Determinants of Organized Innovation in the Apparel Industry 3: Frits K. Pil and John Paul MacDuffie: Organizational and Environmental Factors Influencing the Use and Diffusion of High-Involvement Work Practices 4: Rosemary Batt and Jeffrey Keefe: Human Resource and Employment Practices in Telecommunications Services, 1980-1998 5: Larry W. Hunter: Transforming Retail Banking: Inclusion and Segmentation in Service Work 6: Geoff Mason: Product Strategies, Workforce Skills, and "High Involvement" Work Practices

Cutting through the heavily reported trends to take a balanced look at what is really happening in the work world, this book is a constructive contribution to the effort to understand changes in the workplace and to promote good jobs in the economy.