Gary L. Shaffer, PhD, is director of Library, Arts and Culture in Glendale, California. He also teaches in the ALA-accredited Library and Information Management program at the Marshall School of Business at the University of Southern California. He is the former CEO of the Tulsa City-County Library, while at Tulsa he shepherded the $55 million dollar renovation of the Central Library project, a project which received a Library Building Award for representing the best in library architecture and design from the American Institute of Architects and ALA, along with other national awards.

• Chapter 1. Emotional Intelligence an Introduction Chapter 2. Self-Awareness Chapter 3. Self-Management Chapter 4. Social Awareness Chapter 5. Relationship Management Chapter 6. Traits and Practices of Emotional Intelligence Others (outside of libraries) Find Important Chapter 7. Critical Thinking (an Introduction) Chapter 8. Critical Decision-Making Chapter 9. Critical Problem-Solving Chapter 10. Writing Critically Chapter 11. Creative Thinking Chapter 12. In Closing Appendices: Appendix A. Case Studies Appendix B. Kreitz’s 96 EI Traits Appendix C. Elements of a Memo Appendix D. Elements of an Executive Summary

'If you're going on a hike in the land of library management, the qualities, traits, and skills Shaffer identifies are precisely what you need in your backpack. An essential guide for both new and seasoned library leaders.'