Edited by Rea Prouska, Professor of Human Resource Management, Hult International Business School, UK, Nadia K. Kougiannou, Professor of Work and Employment Relations, Nottingham Business School, Nottingham Trent University, UK, Adrian Wilkinson, Distinguished Professor of Human Resource Management, Griffith Business School, Griffith University, Australia and Sarah Brooks, Senior Lecturer in Organisational Behaviour, Institute of Work Psychology, Sheffield University Management School, UK

• ContentsList of contributors ixIntroduction to the Elgar Concise Encyclopedia of Employee Voice xiiiRea Prouska, Nadia K. Kougiannou, Adrian Wilkinson, and Sarah Brooks1 AI-calibrated voice 1Prakriti Dasgupta and Anthony McDonnell2 Alternative dispute resolution 7Jereme Snook3 Attitude and engagement surveys 12Sarah Pass and James Court-Smith4 Collective bargaining 17Bernd Brandl and Tony Dobbins5 Continuous improvement 22Jos Benders, Jonas A. Ingvaldsen, and Stephen Procter6 Direct and indirect voice 27Edoardo Della Torre, Francesco Fumagalli, and Martina Mori7 Disabled employee voice 34Anita Starzyk8 Employee empowerment 41Lata Dyaram and Nabila Khan9 Employee engagement 46Amanda S. Davis and Beatrice I. J. M. Van der Heijden10 Employee silence 52Nadia K. Kougiannou11 External determinants 57Saranzaya Manalsuren12 Firm innovation 65Edoardo Della Torre and Francesco Fumagalli13 Formal voice 71Paula K. Mowbray14 Free speech 75Julian Waters-Lynch, Amarens Breteler, and Andrew Timming15 Human resource management perspective 80Peter Holland and Nadia K. Kougiannou16 Inclusive voice 86Aidan McKearney17 Individual grievances 92Adah-Kole Emmanuel Onjewu18 Industrial relations perspective 96Jonathan Lavelle19 Informal voice 101Paula K. Mowbray20 Institutional logics 105Olga Andrianova21 Internal contingencies 112Alexandros Psychogios22 Job satisfaction 118Amanda Pyman23 Joint consultative committees 124Amanda Pyman24 Labour process theory perspective 129Lee Stringer and Tony Dundon25 Mistreatment, workplace bullying, and harassment 133Burcu Güneri Çangarli26 Moral voice and moral incongruence 140Ross Heath27 Non-traditional workers 146Kabiru Oyetunde28 Non-union employee representation 153Tony Dobbins29 Open door policy 156Margarita Nyfoudi30 Organisational behaviour perspective 160Kyle M. Brykman31 Partnership 169Stewart Johnstone and Ian Cunningham32 Political science perspective 174Matthew M. C. Allen33 Project worker voice 180Maria Kapsali34 Promotive and prohibitive voice 185Sarah Brooks35 Quality circles 190Jonas A. Ingvaldsen, Jos Benders, and Stephen Procter36 Role of HR 194Bora Kwon37 Social media voice 202Maria Khan38 Speak-up programmes 206Monrudee Tungtakanpoung39 Sustainable voice 209Andrew Bratton and Kelsy Hejjas40 Task-based voice and teamworking 215Stephen Procter, Jonas A. Ingvaldsen, and Jos Benders41 Trade unions 220Jorge Leyton García42 Transaction cost economics theory perspective 225Paul Willman, Alex Bryson, and Rafael Gomez43 Trust in management 232Barbara Bechter and Bernd Brandl44 Voice agenda 239Martina Mori45 Voice influence 244Martina Mori46 Voice quality 249Katherine Halewood47 Wellbeing 254Hye Jin Rho and Christine A. Riordan48 Whistleblowing 260John Blenkinsoppand Anniken Grønstad49 Works councils 263Christian Grund and Anna Nießen

‘The renowned editors and contributors to this volume have truly captured the essence of where we are and where we are going both from a research and practical standpoint. A comprehensive and thorough overview of the key components of employee voice and a must have for anyone interested in this critical area.’

Edited by Rea Prouska, Professor of Human Resource Management, Hult International Business School, UK, Nadia K. Kougiannou, Professor of Work and Employment Relations, Nottingham Business School, Nottingham Trent University, UK, Adrian Wilkinson, Distinguished Professor of Human Resource Management, Griffith Business School, Griffith University, Australia and Sarah Brooks, Senior Lecturer in Organisational Behaviour, Institute of Work Psychology, Sheffield University Management School, UK

• ContentsList of contributors ixIntroduction to the Elgar Concise Encyclopedia of Employee Voice xiiiRea Prouska, Nadia K. Kougiannou, Adrian Wilkinson, and Sarah Brooks1 AI-calibrated voice 1Prakriti Dasgupta and Anthony McDonnell2 Alternative dispute resolution 7Jereme Snook3 Attitude and engagement surveys 12Sarah Pass and James Court-Smith4 Collective bargaining 17Bernd Brandl and Tony Dobbins5 Continuous improvement 22Jos Benders, Jonas A. Ingvaldsen, and Stephen Procter6 Direct and indirect voice 27Edoardo Della Torre, Francesco Fumagalli, and Martina Mori7 Disabled employee voice 34Anita Starzyk8 Employee empowerment 41Lata Dyaram and Nabila Khan9 Employee engagement 46Amanda S. Davis and Beatrice I. J. M. Van der Heijden10 Employee silence 52Nadia K. Kougiannou11 External determinants 57Saranzaya Manalsuren12 Firm innovation 65Edoardo Della Torre and Francesco Fumagalli13 Formal voice 71Paula K. Mowbray14 Free speech 75Julian Waters-Lynch, Amarens Breteler, and Andrew Timming15 Human resource management perspective 80Peter Holland and Nadia K. Kougiannou16 Inclusive voice 86Aidan McKearney17 Individual grievances 92Adah-Kole Emmanuel Onjewu18 Industrial relations perspective 96Jonathan Lavelle19 Informal voice 101Paula K. Mowbray20 Institutional logics 105Olga Andrianova21 Internal contingencies 112Alexandros Psychogios22 Job satisfaction 118Amanda Pyman23 Joint consultative committees 124Amanda Pyman24 Labour process theory perspective 129Lee Stringer and Tony Dundon25 Mistreatment, workplace bullying, and harassment 133Burcu Güneri Çangarli26 Moral voice and moral incongruence 140Ross Heath27 Non-traditional workers 146Kabiru Oyetunde28 Non-union employee representation 153Tony Dobbins29 Open door policy 156Margarita Nyfoudi30 Organisational behaviour perspective 160Kyle M. Brykman31 Partnership 169Stewart Johnstone and Ian Cunningham32 Political science perspective 174Matthew M. C. Allen33 Project worker voice 180Maria Kapsali34 Promotive and prohibitive voice 185Sarah Brooks35 Quality circles 190Jonas A. Ingvaldsen, Jos Benders, and Stephen Procter36 Role of HR 194Bora Kwon37 Social media voice 202Maria Khan38 Speak-up programmes 206Monrudee Tungtakanpoung39 Sustainable voice 209Andrew Bratton and Kelsy Hejjas40 Task-based voice and teamworking 215Stephen Procter, Jonas A. Ingvaldsen, and Jos Benders41 Trade unions 220Jorge Leyton García42 Transaction cost economics theory perspective 225Paul Willman, Alex Bryson, and Rafael Gomez43 Trust in management 232Barbara Bechter and Bernd Brandl44 Voice agenda 239Martina Mori45 Voice influence 244Martina Mori46 Voice quality 249Katherine Halewood47 Wellbeing 254Hye Jin Rho and Christine A. Riordan48 Whistleblowing 260John Blenkinsoppand Anniken Grønstad49 Works councils 263Christian Grund and Anna Nießen

‘The renowned editors and contributors to this volume have truly captured the essence of where we are and where we are going both from a research and practical standpoint. A comprehensive and thorough overview of the key components of employee voice and a must have for anyone interested in this critical area.’

Edited by Rea Prouska, Professor of Human Resource Management, Hult International Business School, UK, Nadia K. Kougiannou, Professor of Work and Employment Relations, Nottingham Business School, Nottingham Trent University, UK, Adrian Wilkinson, Distinguished Professor of Human Resource Management, Griffith Business School, Griffith University, Australia and Sarah Brooks, Senior Lecturer in Organisational Behaviour, Institute of Work Psychology, Sheffield University Management School, UK

• ContentsList of contributors ixIntroduction to the Elgar Concise Encyclopedia of Employee Voice xiiiRea Prouska, Nadia K. Kougiannou, Adrian Wilkinson, and Sarah Brooks1 AI-calibrated voice 1Prakriti Dasgupta and Anthony McDonnell2 Alternative dispute resolution 7Jereme Snook3 Attitude and engagement surveys 12Sarah Pass and James Court-Smith4 Collective bargaining 17Bernd Brandl and Tony Dobbins5 Continuous improvement 22Jos Benders, Jonas A. Ingvaldsen, and Stephen Procter6 Direct and indirect voice 27Edoardo Della Torre, Francesco Fumagalli, and Martina Mori7 Disabled employee voice 34Anita Starzyk8 Employee empowerment 41Lata Dyaram and Nabila Khan9 Employee engagement 46Amanda S. Davis and Beatrice I. J. M. Van der Heijden10 Employee silence 52Nadia K. Kougiannou11 External determinants 57Saranzaya Manalsuren12 Firm innovation 65Edoardo Della Torre and Francesco Fumagalli13 Formal voice 71Paula K. Mowbray14 Free speech 75Julian Waters-Lynch, Amarens Breteler, and Andrew Timming15 Human resource management perspective 80Peter Holland and Nadia K. Kougiannou16 Inclusive voice 86Aidan McKearney17 Individual grievances 92Adah-Kole Emmanuel Onjewu18 Industrial relations perspective 96Jonathan Lavelle19 Informal voice 101Paula K. Mowbray20 Institutional logics 105Olga Andrianova21 Internal contingencies 112Alexandros Psychogios22 Job satisfaction 118Amanda Pyman23 Joint consultative committees 124Amanda Pyman24 Labour process theory perspective 129Lee Stringer and Tony Dundon25 Mistreatment, workplace bullying, and harassment 133Burcu Güneri Çangarli26 Moral voice and moral incongruence 140Ross Heath27 Non-traditional workers 146Kabiru Oyetunde28 Non-union employee representation 153Tony Dobbins29 Open door policy 156Margarita Nyfoudi30 Organisational behaviour perspective 160Kyle M. Brykman31 Partnership 169Stewart Johnstone and Ian Cunningham32 Political science perspective 174Matthew M. C. Allen33 Project worker voice 180Maria Kapsali34 Promotive and prohibitive voice 185Sarah Brooks35 Quality circles 190Jonas A. Ingvaldsen, Jos Benders, and Stephen Procter36 Role of HR 194Bora Kwon37 Social media voice 202Maria Khan38 Speak-up programmes 206Monrudee Tungtakanpoung39 Sustainable voice 209Andrew Bratton and Kelsy Hejjas40 Task-based voice and teamworking 215Stephen Procter, Jonas A. Ingvaldsen, and Jos Benders41 Trade unions 220Jorge Leyton García42 Transaction cost economics theory perspective 225Paul Willman, Alex Bryson, and Rafael Gomez43 Trust in management 232Barbara Bechter and Bernd Brandl44 Voice agenda 239Martina Mori45 Voice influence 244Martina Mori46 Voice quality 249Katherine Halewood47 Wellbeing 254Hye Jin Rho and Christine A. Riordan48 Whistleblowing 260John Blenkinsoppand Anniken Grønstad49 Works councils 263Christian Grund and Anna Nießen

‘The renowned editors and contributors to this volume have truly captured the essence of where we are and where we are going both from a research and practical standpoint. A comprehensive and thorough overview of the key components of employee voice and a must have for anyone interested in this critical area.’