The Authors STEVEN COHEN is executive director and COO of Columbia University’s Earth Institute and professor in the Practice of Public Affairs at the School of International and Public Affairs. WILLIAM EIMICKE is professor in the Practice of International and Public Affairs and founding executive director of the Picker Center for Executive Education at Columbia University.TANYA HEIKKILA is associate professor and doctoral program director at the School of Public Affairs at the University of Colorado, Denver.

• Preface xiAcknowledgments xxiThe Authors xxiii1 The Perpetual Crisis in Public Management 12 Defining Effective Public Management 193 How to Find and Keep Good People 474 Developing Effective Working Relationships 755 Structuring Systems, Tasks, and Responsibilities 916 Understanding and Applying Innovation Strategies in the Public Sector 1157 The Art and Craft of Contracting 1418 Gathering, Organizing, and Using Information 1559 Mastering the Budgetary Process 18310 Shaping Organizational Goals and Strategies 20511 Communicating with the Media, Stakeholders, and the Public 23312 Surviving and Thriving in Public Service 261References 279Additional Resources 301Name Index 303Subject Index 309