Effective Operations and Controls for the Small Privately Held Business

Inbunden, Engelska, 2008

729 kr

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Effective Operations and Controls for the Small Privately Held Business "Rob Reider is the ultimate 'on-target' consultant to the small business. Whether you are just starting out or have been in a small business for years, this book is a must-read. It is concise, clear, organized and addresses the management, financial, and personnel issues that confront and often destroy small business--eighty percent of all the businesses in America."--Tom Torgerson, CPA, President, Torgerson AssociatesManagement and Financial Consultants "Dr. Reider's emphasis on first understanding the small business environment and then identifying and integrating individual business goals addresses a critical entry point for new business owners. His detailed advice around realistic issues emphasizes a solutions-based orientation that provides even the novice with keys to successful business practices."--Linda Lippitt, PhD, Director, Learning Legacies "Rob Reider is an experienced consultant, seminar facilitator, and author who has written an important book for small business owners and managers. The topics included are relevant to privately owned business managers who consider their organizations to be 'small businesses' regardless of their actual sales volume. This is a book that should be on the bookshelf of every businessperson with responsibility for the management of a small privately owned business."--Peter B. Heyler, PBH Executive Services "(This book) is an excellent resource not just for the small business owner, but also for colleges and universities. Any higher education institution that has a business program entrepreneurial component will find this book invaluable."--Steve C. Martinez, PhD, Director, New Mexico Highlands University, Santa Fe and Espanola Centers

Produktinformation

Utgivningsdatum2008-02-08
Mått160 x 236 x 31 mm
Vikt694 g
FormatInbunden
SpråkEngelska
Antal sidor416
FörlagJohn Wiley & Sons Inc
ISBN9780470222768

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Organisation och ägarskap inom Ekonomi och ledarskap

ROB REIDER, CPA, MBA, PHD, is the President of Reider Associates, a management and organizational consulting firm. His area of expertise encompasses planning, managerial, and administrative systems and methods; data processing; financial and accounting procedures and controls; organizational behavior and theory; management advisory services; management information and control techniques; management training; and staff development. He is also a frequent commentator on the monthly educational videotape programs produced by PRIMEDIA Workplace Learning, including The CPA Report, Governmental A&A Specialist, and the Accounting and Financial Managers Report.

Preface xiAcknowledgment xviiChapter 1 Understanding the Small Business Environment 1Understanding the Small Business 1Small Business Management 4Small Business Computerization 5Operational Management Function 7The Family Business 8Basic Operating Formula 16Why the Small Business is in Existence 16Businesses the Small Business is Not In 17Helpful Systems 21Management Responsibility 21Operating Areas to Be Addressed 22Economy, Efficiency, and Effectiveness 29The Initial Survey 31Chapter 2 Strategic Concepts 35Strategy Development 36Strategies for Competitive Advantage 37Other Strategies to Exploit 40Business Models 42Front-End Strategy Analysis 43Overview of the Strategy Development Process 44Some Basic Business Principles 49Mental Models and Belief Systems 50Situational Analysis: Planning Questions 52Chapter 3 Planning and Budgeting: Identifying the Right Direction and Staying On the Path 57Relationship between the Planning and Budgeting Process 58Planning Process 62Budgeting Defined 65Developing and Monitoring the Budget 67Nonmanufacturing Budgets 68Conclusion 69Chapter 4 Improving Customer Service 73New-Customer Quest 75Servicing Present Customers 76Striving for Outstanding Customer Service 78Golden Rule of Customer Service 88Looking at Customer Service from a Fresh Perspective 98Tips for Terrific Touchpoints 100Tips for Avoiding Traps that Trip You Up 102Tips for Watching Out for Traps 107Making that Great Customer Service Last: Keep the Romance in the Relationship 107Conclusion 108Chapter 5 Cash Conversion 111Cash Conversion Basics 112Cash Conversion Objectives 119Profitability versus Liquidity 120Chapter 6 Sales Function 129Purpose of the Sales Function 130Sales Function in Business for Itself 132Product Analysis 133Sales and Product Controls 135Sales Forecasts 138Pricing Strategies 139Methods of Sales 144Methods of Compensation 145Sales Information and Reporting Systems 147Performing the Sales Function Analysis 148Sales Function Desirable Practices 149Conclusion 151Chapter 7 Cost Considerations 153Cost Classifications 154Manufacturing versus Nonmanufacturing Costs 154Activity-Based Costing Overview 157Cost Elements 170Cost Reduction Analysis: Traditional versus ABC 179Customer Cost Concepts 183Analysis of Cost Behavior 189Conclusion 196Chapter 8 Accounting Operations: Functional Considerations 199Accouting Function 200Function Analysis 201Choosing What to Analyze 202Financial Reporting 208Operational Analysis Survey Form 208Analysis of Functional Costs 212Developing Recommendations 216Conclusion 224Chapter 9 Operational Reporting Considerations 227Small Business’s Numbers 228Financial and Operating Ratio Analysis 238Key Operating Statistics 249Conclusion 259Chapter 10 Internal Controls for the Small Business 263What is Business Risk? 264Internal Controls as Best Practices 267Small Business Stakeholders 268Internal Control Concepts 269Internal Control Objectives 273Consideration of Fraud 274Internal Control Considerations 278How to Segregate Duties (at a Work or Activity-Unit Level) 285Performance Measures 286Internal Control Review: The 12-Step Program 289Internal Controls for Operations 292Effective Controls by Type of Business 298Conclusion 310Chapter 11 Information Technology Control Considerations 313Overview of Computer Operations 315Control Objectives for IT 316IT Controls 319Common Small Business IT Control Weaknesses 335IT Control Examples 337Developing a Web Site 345Chapter 12 Organization Structure and the Role of Management 355Organizing the Small Business 356Why Organize? 359Building the Small Business Organization Structure 365Comparisons between Individuals 369What is Management? 370Management Functions 372Management Skills 374Why Managers Fail 375Tools for Self-Appraisal 376Conclusion 376Afterword 383Index 389