E-Government in Bangladesh

Jannatul Ferdous is Associate Professor in the Department of Public Administration, Comilla University, Bangladesh with a diverse academic background and extensive research contributions. She holds a Master’s degree, an MPhil in Public Administration, and a PhD in Development Studies from Dhaka University. Her research interests include population migration, governance, trust, gender, public policy, climate change, and development. Dr. Ferdous has made significant contributions to scholarly discourse through her publications in reputable refereed journals and chapters in books. She has authored several books on governance, gender, contemporary issues, and migration, published by renowned publishers such as Springer, Routledge, and Cambridge University Press. Furthermore, Dr. Ferdous has actively engaged in national and international academic conferences by presenting her research findings, chairing sessions, and serving as a keynote speaker.

• Chapter 1 Introduction Chapter 2 Governance in Public Service Delivery: A Focus on E-Governance and UDC in Bangladesh Chapter 3 MethodologyChapter 4 Union Digital Center (UDC) In Bangladesh: An Overview Chapter 5 Measuring Public Service Delivery In Bangladesh: Services From Union Digital Center (UDC)Chapter 6 Recommendations & Concluding Observations