Robert A. Cropf is professor of political science at Saint Louis University where he teaches public administration. He is on the editorial board of the International Journal of Information Communication Technologies and Human Development and is author of American Public Administration: Public Service for the 21st Century and coauthor of The Public Administration Casebook.

• 1. What is E-Government? E-Government and E-Democracy DefinedBrief History of E-GovernmentModels of E-GovernmentHow to Use This BookCase Study2. Government 2.0: Using ICT to Improve Service DeliveryRole of Government in American SocietyPrivate Goods, Public Goods, and Merit GoodsHow E-Government Can Improve Public AdministrationThe Web and Organizational Change: What the Research ShowsCase Study3. Citizen Engagement and Digital DemocracyVirtual Public Spheres: Early Promise and Current RealityDemocracy, E-Participation, and E-VotingOnline Voting and Digital DemocracyCase Study4. Who’s Watching the Watchdogs?: Protecting Privacy and Maintaining Security in the Digital AgePrivacy in the United StatesTechnology and Privacy: An Evolving RelationshipPersonal Information on Government WebsitesCase Study5. The Digital Classroom: Public Education and ICTChallenges Facing Current American Public EducationICT and the Future of Public EducationVirtual Learning in K–12: The Next Digital Frontier in EducationPublic Libraries in the Information AgeCase Study6. Friending City Hall: How Governments and Citizens Can Use Social Media to Help Spur ChangeSocial Media, Web 2.0, and the Network SocietyGovernment’s Use of Social MediaSocial Media and E-DemocracyCase Study7. E-BudgetingUsing ICT to Transform Public BudgetingE-Budgeting and Participatory BudgetingE-ProcurementCase Study8. E-Government and FederalismImportant Effects of FederalismInformation Sharing, Collaboration, and Coordination Within and Across GovernmentsTop-Down or Bottom-Up: What Is the Best Approach to Information Sharing?Coordination Issues: Working with Citizens and AgenciesCase Study9. The Future of E-Government in the United States Impacts of E-GovernmentEmerging Trends in E-GovernmentThe Virtual Republic: The Final Stage of E-GovernmentCase Study

“I spent fifteen years in the government before coming to academia, and I can say that government and public administration is now wholly and completely ‘e-government’ from a practitioner’s standpoint.”