E-Government 2003

Mark A. Abramson is executive director of The IBMEndowment for The Business of Government. Prior to joining the Endowment, he was chairman of Leadership Inc. Mr. Abramson served as the first president of the Council for Excellence in Government. He also served in the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services. Therese L. Morin is responsible for leading the IBM Information Technology Solutions practice area within the Public Sector group. In that capacity she leads over 600 IT professionals. Her current teaching and research focuses on e-government, e-business, and e-service, with a particular focus on understanding and using technologies such as the Internet and wireless/mobile channels for government processes and services.

• Part 1 The E-Government ChallengeChapter 2 E-Government : A Progress ReportPart 3 Government on the WebChapter 4 The State of Federal Websites: The Pursuit of ExcellenceChapter 5 Enhancing E-Service Delivery in State GovernmentChapter 6 Federal Intranet Work Sites: An Interim AssessmentPart 7 E-Government in ActionChapter 8 Leveraging Technology in the Service of Diplomacy: Innovation in the Department of StateChapter 9 State Government E-Procurement in the Information Age: Issues, Practices, and TrendsChapter 10 Internet Voting: Bringing Elections to the DesktopPart 11 Challenges Facing E-GovernmentChapter 12 Financing and Pricing E-ServiceChapter 13 Public-Sector Information Security: A Call to Action for Public-Sector CIOsChapter 14 Preparing for Wireless and Mobile Technologies in Government

E-Government 2003 provides CIOs and government executives with a balanced and well-researched look at how the public sector is embracing technology and service delivery today.