Del i serien Technology, Work and Globalization

Digitalisation of Global Business Services

Orchestrating the Enterprise Ecosystem

Häftad, Engelska, 2025

AvAlbert Plugge,Shahrokh Nikou

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The concept of Global Business Services (GBS) is well recognised and researched by both scholars and practitioners. However, the complexity of applying GBS has been the subject of various critiques due to its effect on firms’ business processes, service portfolio and provisioning of in-house as well as outsourced services. Although GBS results have been much criticised, this book argues that the rise of digitalisation reopens the question of implementing GBS successfully. The findings of this novel research, which is based on a multi-method approach, provide insights in relevant GBS factors and how these factors affect a GBS implementation strategy. Further analysis show how digitalisation, including platforms and AI, enable GBS organisations to decrease implementation issues. Research outcomes illustrate that firms which apply an enterprise ecosystem approach are better able to exchange GBS information. The willingness and ability of firms to intensify the collaboration at managerial and subject matter level will help to overcome GBS implementation challenges. This book puts forward the case that the rise of digitalisation enables GBS organisations to provide benefits and ensure that the GBS business model still matters. It will be of great interest to scholars and students of digital business and innovation.

Produktinformation

Utgivningsdatum2025-04-02
Mått148 x 210 x 17 mm
Vikt396 g
FormatHäftad
SpråkEngelska
SerieTechnology, Work and Globalization
Antal sidor284
FörlagSpringer International Publishing AG
ISBN9783031515309

Tillhör följande kategorier

Affärsutveckling inom Ekonomi och Ledarskap
Affärsapplikationer inom Data och IT
Affärsförhandlingar inom Ekonomi och Ledarskap

Albert Plugge is a Professor at Nyenrode Business University in the Netherlands. His research interests comprise of ESG, transformation, digitalisation, global business services, and their effect on organisational structures. He has published widely and is a co-chair of the HICSS Conference, managing the mini track Socio-Technical Issues in Organisational Information Technologies.Shahrokh Nikou is an Assistant Professor of Organisational Design in the Faculty of Industrial Design Engineering at Delft University of Technology in the Netherlands. His research focuses on digitalisation, digital transformation, organisational design, sustainable business strategy and sufficiency-oriented approach, spanning both organisational and individual domains.

Introduction.- Chapter 1: Strategic enterprise related developments.- Chapter 2: Positioning Business Services (BS comprise of F&A, HR, SCM, IT).- Chapter 3: Literature review.- Chapter 4: Development of hypothesis.- Chapter 5: Quantitative Research.- Chapter 6: Business Services Configurations.- Chapter 7: Case study Decentral organizational structure.- Chapter 8: Case study organizational structure.- Chapter 9: Case study federated organizational structure.- Chapter 10: Cross case study.- Chapter 11: Conclusions, limitations.- Chapter 12: Outlook: The future of orchestrating a digital enterprise ecosystem.