Digital Transformation and Public Services

Anthony Larsson (Ph.D.) is a researcher at the Stockholm School of Economics Institute for Research (SIR), Sweden. He holds a Ph.D. from Karolinska Institutet, Sweden. He also holds an MBA and M.Sc. degrees in political science, social anthropology, and business administration and economics respectively, as well as an associate degree in psychology. Robin Teigland (Ph.D.) is Professor of Management of Digitalization in the Entrepreneurship and Strategy Division at the Department of Technology Management and Economics at Chalmers University of Technology, Gothenburg, Sweden. She is also Professor of Business Administration with a specialization in strategic information systems management at the Stockholm School of Economics in Sweden and a member of the Royal Swedish Academy of Engineering Sciences.

• An Introduction to Digital Welfare: A Way Forward? Part 1. 2. Telemedicine and the Welfare State: The Swedish Experience 3. Welfare Services in an Era of Digital Disruption: How Digitalization Reshapes the Health Care Market 4. Centralization vs. Decentralization on the Blockchain in a Health Information Exchange Context 5. Digitalization of Health in Sweden to Benefit Patients 6. Personalized Predictive Health Care: How Predictive AI Platforms Will Transform the Health Care Industry 7. Digital Dentistry: A Solution to the Dentistry Crisis? 8. Solutions Based on Digital Connected Devices for Social Care and Wellbeing Part 2. 9. Educational Technology (EdTech): Unbounded Opportunities or Just Another Brick in the Wall? 10. Education at the Intersection: A Practitioner’s View of the Effect of Digital Transformation on Public Education Part 3. 11. Citizen Protection: A Capabilities and Intentions Framework 12. Societal Security: How Digitalization Enables Resilient, Agile, and Learning Capabilities 13. Digital Identity – Beyond Verification: To a Transparent (Decentralized) System for Data and Identity Monitoring and Control Part 4. 14. Cashless: A Dead End for Sweden? 15. Future Consumption of Welfare Services: How the Change in Consumer Expectations Will Affect Offerings and Business Models in Welfare 16. The Trust Revolution: Blockchain’s Potential to Resolve Institutional Inefficiencies 17. The Future of the Nation-State: How the Nation-State Can Find a Way Through Digitalization 18. Digitalization Has Changed the Foundation of the Democracy 19. Conclusion: Digital Welfare – Now and Forever? Afterword: Technology – The Solution to All Welfare Challenges?