Del 0 - IPAC Series in Public Management and Governance

Digital State at the Leading Edge

Häftad, Engelska, 2007

AvSandford Borins,Kenneth Kernaghan,David Brown,Nick Bontis,Perri 6,Fred Thompson

559 kr

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The impact of information technology (IT) on government in the last five years has been profound. Using the governments of Canada and Ontario (both recognized as international leaders in the use of IT) as case studies, Digital State at the Leading Edge is the first attempt to take a comprehensive view of the impact of IT upon the whole of government, including politics and campaigning, public consultation, service delivery, knowledge management, and procurement.Using the concepts of channel choice, procurement market analysis, organizational integration, and digital leadership, this study explores the inter-relationships among all these aspects of the application of IT to government and politics. The authors seek to understand how IT is transforming government and what the nature of that transformation is. In the process, they offer an explanation of Canada's relative success, and conclude with practical advice to politicians and public servants about how to manage IT in government more effectively.Based on new and original research undertaken over the last five years, the findings of this intriguing study will be of interest to those studying or working in the fields of public administration, political science, and information technology.

Produktinformation

Utgivningsdatum2007-01-20
Mått154 x 229 x 30 mm
Vikt680 g
FormatHäftad
SpråkEngelska
SerieIPAC Series in Public Management and Governance
Antal sidor256
FörlagUniversity of Toronto Press
ISBN9780802094902

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Sandford Borins is a professor in the Department of Management at the University of Toronto at Scarborough.Kenneth Kernaghan si a professor in the Department of Political Science at Brock University.David Brown is a senior associate at the Public Policy Forum in Ottawa, and a doctoral candidate in the Department of Political Science at Carleton University.Nick Bontis is an associate professor at the DeGroote School of Business at McMaster University.Perri 6 is a professor in the College of Business, Law and Social Sciences at Nottingham Trent University.Fred Thompson is Grace and Elmer Goudy Professor of Public Management and Policy in the Atkinson Graduate School of Management at Willamette University.

Introduction - Sandford Borins 1 Conceptual Framework Sandford Borins 2 The Government of Canada: Government On-Line and Citizen-Centred Service David Brown 3 What Keeps a CIO Awake at Night? Evidence from the Ontario Government Sandford Borins 4 Beyond Bubble Gum and Goodwill: Integrating Service Delivery Kenneth Kernaghan 5 Citizen Relationship Management in Canadian Cities: Starting To Dial 311 Nick Bontis 6 Mining the Nation's Intellectual Capital: Knowledge Management in Government Nick Bontis 7 Moving Beyond Politics as Usual? Online Campaigning Kenneth Kernaghan 8 Making Political Connections: IT and Legislative Life Kenneth Kernaghan 9 E-Consultation: Technology at the Interface between Civil Society and Government Sandford Borins and David Brown 10 Digital Leadership: The Human Face of IT Sandford Borins and David Brown 11 Evolution or Revolution? E-Government in the United States Fred Thompson 12 Don't Try This at Home: Lessons from England Perri 6 13 Is IT Transforming Government? Evidence and Lessons from Canada Sandford Borins References Endmatter Index

'Digital State at the Leading Edge fills a serious gap in the literature by offering a comprehensive, comparative analysis of the evolution of e-governance in Canada. The reality and the issues surrounding the evolution of the Digital State have lost the media's interest and this book will regenerate the dialogue in classrooms, as well as in the public and private sectors.'- Cynthia Alexander (Department of Political Science, Acadia University)