Digital Public Employment Services in Action

Didier Demazière is Research Director at CNRS and at the Centre for the Sociology of Organisations, Sciences Po.Ray Griffin is Senior Lecturer in Management and Organisation at South East Technological University. Magnus Paulsen Hansen is Associate Professor of Political Sociology in the Department of Social Sciences and Business at Roskilde University.Janine Leschke is Professor MSO of Comparative Labour Market Analysis in the Department of Management, Society and Communication at Copenhagen Business School.

• 1. Introduction2. From Politics to Code: The Unfolding of EU Digital Aspirations Into Practice 3. Algorithmic Profiling of the Unemployed 4. The Making of an Unemployed Population5. Open Inquiry into Disruptive Digital Services 6. Legal Considerations for Algorithm Development7. Labour Market Data, Job Matching and Job Quality 8. Looking for a Job: What Types of Information Matter to Jobseekers? 9. Digitising Exclusion: The Challenges of Modern Unemployment and Public Employment Service Delivery10. Co-designing Digital Services with Service Users, Caseworkers and Senior Policy Makers: the Affordance and Limitations of Expert Panels 11. Digital or Human Support for the Unemployed? Profiling Tools and Advisers at Work in the French Public Employment Services 12. Cyborg Futures of Care and Welfare: Acceptance and Resistance of Digital Public Employment Services Technologies as Competent Caregiver 13. Exploring Omni-channel Welfare Experiences in Unemployment Services14. Profiling and Subjectification of Unemployed People: Exploring the Case of Slovenian Public Employment Services15. Conclusion

“A ground-breaking collection on the opportunities, pitfalls and unfilled promises of digitalising public employment services. Essential reading for researchers and policy practitioners concerned about the advent of online delivery channels, the rise of algorithmic profiling systems and the implications for a key institution of social citizenship.” Michael McGann, University of Melbourne