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Mind your online P's and Q's with this expert digital manners guide Conducting yourself online can be challenging. It sometimes seems like the web and social media is tailor-made to cause upset and anger. But, with the right guide, anyone can learn how to be a beacon of civility and politeness online. In Digital Etiquette For Dummies, a team of online communication experts share their combined insights into improving your presence on social media, writing emails that exude positivity and clarity, behaving correctly in virtual meetings, and much more. You'll become a paragon of politeness as you learn to apply the timeless rules of etiquette to the unique environment of the web, social media, email, Zoom, and smartphones. In this book, you'll also: Learn near-universal etiquette rules for email, social media, cellphones, and moreDiscover ways to make sure that your polite attitude isn't being lost in the text-only context of a business emailAvoid common social media pitfalls and digital faux pas that can trip up even the most careful communicatorsA great handbook for anyone who uses digital communication in business or in their personal life (so, pretty much everyone), Digital Etiquette For Dummies also belongs on the reading lists of those trying to improve their online interactions on social media.
Eric Butow has written 41 books and is coauthor of Instagram For Dummies and Instagram For Business For Dummies, 2nd Edition.Kendra Losee is a digital marketing consultant and professor of social media marketing. Kelly Noble Mirabella is a social media and chat marketing consultant and YouTube content creator.
Introduction 1Part 1: Etiquette Guidelines 5Chapter 1: Defining Etiquette in the Digital Age 7Chapter 2: The Legal Ins and Outs of Etiquette 23Chapter 3: Minding Your Online Manners at Any Age 51Part 2: Social Media Etiquette 63Chapter 4: Learning the Language of Social Media 65Chapter 5: Sharing Your Thoughts in Posts and Comments 81Chapter 6: Handling Negative Comments and Reviews 101Chapter 7: Going Viral: The Good, the Bad, and the Unintended 115Chapter 8: Group Decorum 129Chapter 9: Being Likeable During Livestreaming 143Part 3: Email Courtesies 157Chapter 10: Email Best Practices That Won’t Let You Down 159Chapter 11: Spam, the Law, and You 169Part 4: Virtual Meeting Manners 187Chapter 12: The Basics of Virtual Meetings 189Chapter 13: Leading a Virtual Meeting 201Chapter 14: Making an Appearance at a Virtual Meeting 215Chapter 15: Webinar and Online Event Proprieties 229Part 5: Mobile Mien 245Chapter 16: Context in Messaging and SMS 247Chapter 17: No One Wants to Hear Your Phone 257Chapter 18: When and How to Use Text Messaging SMS 269Chapter 19: Pleasant Direct Messaging 283Part 6: The Part of Tens 303Chapter 20: Ten Good Manners to Follow 305Chapter 21: Ten Bad Behaviors to Avoid 313Index 321 ntroduction 1Part 1: Etiquette Guidelines 5Chapter 1: Defining Etiquette in the Digital Age 7Chapter 2: The Legal Ins and Outs of Etiquette 23Chapter 3: Minding Your Online Manners at Any Age 51Part 2: Social Media Etiquette 63Chapter 4: Learning the Language of Social Media 65Chapter 5: Sharing Your Thoughts in Posts and Comments 81Chapter 6: Handling Negative Comments and Reviews 101Chapter 7: Going Viral: The Good, the Bad, and the Unintended 115Chapter 8: Group Decorum 129Chapter 9: Being Likeable During Livestreaming 143Part 3: Email Courtesies 157Chapter 10: Email Best Practices That Won’t Let You Down 159Chapter 11: Spam, the Law, and You 169Part 4: Virtual Meeting Manners 187Chapter 12: The Basics of Virtual Meetings 189Chapter 13: Leading a Virtual Meeting 201Chapter 14: Making an Appearance at a Virtual Meeting 215Chapter 15: Webinar and Online Event Proprieties 229Part 5: Mobile Mien 245Chapter 16: Context in Messaging and SMS 247Chapter 17: No One Wants to Hear Your Phone 257Chapter 18: When and How to Use Text Messaging SMS 269Chapter 19: Pleasant Direct Messaging 283Part 6: The Part of Tens 303Chapter 20: Ten Good Manners to Follow 305Chapter 21: Ten Bad Behaviors to Avoid 313Index 321