Dialogue Mapping

Jeffrey Conklin is a lifelong student of organizational communication and collaboration, and the tools that support them.  As Director of CogNexus Institute he remains active as a practitioner of dialogue mapping, although his main joy is teaching dialogue mapping as the art and science of creating shared understanding.

• Preface ixAcknowledgements xxiPart I 1Chapter 1 Wicked Problems and Social Complexity 3Chapter 2 Building Shared Understanding 41Chapter 3 The Dialogue Mapping Experience 67Part II 85Chapter 4 IBIS: A Tool for All Reasons 87Chapter 5 The Dialogue Mapping Listening Cycle 123Part III 147Chapter 6 Question Types 149Chapter 7 Three Moves of Discourse 167Chapter 8 Limits of Dialogue Mapping 185Chapter 9 Decisions, Decisions 203Appendix 227References 229Index 233

Select Guide Rating