Developments in the Call Centre Industry
Analysis, Changes and Challenges
Inbunden, Engelska, 2006
Av Julia Connell, John Burgess, Australia) Connell, Julia (UTS, Sydney, Australia) Burgess, John (University of Newcastle
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Fri frakt för medlemmar vid köp för minst 249 kr.Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Produktinformation
- Utgivningsdatum2006-06-15
- Mått156 x 234 x 17 mm
- Vikt462 g
- FormatInbunden
- SpråkEngelska
- SerieRoutledge Studies in Business Organizations and Networks
- Antal sidor224
- FörlagTaylor & Francis Ltd
- ISBN9780415357029