Developing Country Perspectives on Public Service Delivery

Anjula Gurtoo is an Associate Professor at the Indian Institute of Science, Bangalore, India. Her research interest is in the area of public policy, have published in the area of institutional reforms and decentralization, urban infrastructure, informal entrepreneurship, rural economy and energy and environment. She has been a fellow of the Social Science Research Council, New York and of the University of Leeds, UK. Her recent awards include: Pt. Jawaharlal Nehru National Award (2010-2012) for outstanding contribution in the field of Public Policy and Social Science, awarded by the Department of Science and Technology, Government of Madhya Pradesh, India, and Social Science Research Award (2009) by International Development Research Centre, Canada – Special mention for overall contribution to research and also for best paper in the category 'rural innovation systems'.Colin Williams is a Professor of Public Policy, at the Management School, and Director of The Interdisciplinary Centre of the Social Sciences, University of Sheffield, UK. Colin's broad research interests are in re-theorising the nature of economic development and investigating the implications for public policy. Spatially, his interests range across the full spectrum from local and regional economic development in the UK through to the restructuring of western economies, post-socialist societies and the third (majority) world. Much of his work focuses upon rethinking the meanings of 'economic' and 'development,' which directly feeds into the work of the Centre for Regional Economic and Enterprise Development (CREED), University of Sheffield, UK. Colin currently serves as Editor of two journals – The International Journal of Sociology and Social Policy and the International Journal of Community Currency Research. Some books authored by him are: Rethinking the Future of Work: Directions and Visions (Palgrave Macmillan, 2007), The Hidden Enterprise Culture: Entrepreneurship in the Underground Economy (Edward Elgar Pub, 2006), A Commodified World? Mapping the Limits of Capitalism (Zed Books, 2005) and Cash-in-Hand Work: The Underground Sector and the Hidden Economy of Favours (Palgrave Macmillan, 2004).

• Section I. Public Health: Assessing and Monitoring Performance.- Chapter 1: Access to Medicines in Indian Public Hospitals and Management Issues (by Satarupa Bandyopadhyay, Arijita Dutta, Arpita Ghose).- Chapter 2. Reproductive Health Services in Ethiopia (by Rajib Dasgupta, Narendra Kumar Arora, Damen Haile Mariam, Solomon Kumbi Hawas, Sanjay Chaturvedi, Ashok Patwari, Kalyan K. Ganguly).- Chapter 3. Analysing the 2011 Columbian Health Reforms (by Oscar Bernal, Juan C. Forero).- Chapter 4. Policy reform and governance in Philippine health regulatory system (by Maria Clarisa R. Sia, Oscar P. Ferrer).- Section II. Infrastructure: Development and Delivery.- Chapter 5. Technology Diffusion: Case of Cloud Computing in India (by Ajith Kumar Vasudevan, Anand Kumar, R. K Mittal).- Chapter 6. Unlocking Public Service Delivery Impediments for SMEs: Case of Fiji (Salvin S. Nand).- Chapter 7. Urban Mobility Trends in Indian Cities and its Implications (Ashish Verma,S. Velmurugan, Sanjay Singh, Anjula Gurtoo, T.V. Ramanayya, Malvika Dixit).- Chapter 8. Water Security: Assessing the Role of Reforms Related to Independent Regulatory Authorities in India (by Subodh Wagle, Sachin Warghade, Tejas Pol, Mandar Sathe).- Section III. Administrative Capacity and Performance.- Chapter 9. Professionalization of the Medical Profession in the Russian Federation (Daria Prisyazhnyuk).- Chapter 10. Perceived Quality of Public Administration and Trust in Government Officials of the Philippines (Joseph J. Capuno, Maria Melody S. Garcia).- Chapter 11. Legal basis for Responsible Working of the Administration in the Republic of Macedonia (Jadranka Denkova).- Chapter 12. Accountability in the Karnataka State Police in India (Meena Nair, K. Prabhakar, Prarthana Rao).- Section IV. Rural and Marginalized Populations: Reach and Execution.- Chapter 13. Housing for orphans against the backdrop of social disparity in Russia (Sergey Vinkov).- Chapter 14. The Role of Agricultural Public Extension in a Private Led Technological Innovation (RDT Baconguis, Linda Penalba, D. Elazegui and E. Dumayas).- Chapter 15. Implementing a Cash Grant Program for the Homeless in Metro Manila, the Philippines (Ada Aquino-Colico, Jungbu Ki).- Chapter 16. Enhancing Credit Delivery Facilities to Support Farmer’s Use of Technology (Linda M. Peñalba, Merlyne M. Paunlagui).- Chapter 17. Conclusion: Public Service Delivery - Emergent Essentials (Anjula Gurtoo, Colin c. Williams).