Designing Technical and Professional Communication

Deborah C. Andrews is Professor of English, Emerita, and former director of the Center for Material Culture Studies at the University of Delaware.Jason C.K. Tham is Assistant Professor of technical communication and rhetoric at Texas Tech University, where he co-directs the User Experience (UX) Research Lab and UX student organization.

• Part 1: Communicating in the Global Community 1. Communicating by Design 2. Communicating with Diverse Audiences in a Multimodal Environment 3. Communicating Ethically and Professionally 4. Communicating Collaboratively Part 2: Managing Projects through Design 5. Defining the Problem or Opportunity 6. Generating and Evaluating Empirical Information 7. Incorporating Sources: From Research to Communicating Part 3: Designing Content for Audiences 8. Explaining and Persuading 9. Composing Visuals 10. Composing and Structuring Text 11. Revising the Design Part 4: Applying Design to Technical and Professional Communications 12. Career-related Communications 13. Proposals and Grants 14. Business Plans 15. Brief Reports 16. Formal Reports 17. Instructions 18. Correspondence and Online Conversations 19. Presentations, Posters, and Pitches

'Designing Technical and Professional Communication is “a perfect choice,” “top-notch,” and “very practical” for students and teachers who need a textbook that focuses on “workplace writing, writing for global audiences and communities, and one that incorporates the concepts of design thinking and rhetorical strategies.”'Dorcas A. Anabire, Utah State University, USA